Europa Fragrances Flowers — Local services in Yuba City

I am devastated and furious with the complete failure of this flower shop. I paid $1,000 for an arrangement of white roses to honor my cousin, who recently passed away. This was a deeply personal and emotional day, and the flowers were meant to reflect the purity and beauty of her memory.

Not only did they forget the date, but when they finally showed up, the arrangement was NOTHING like what I ordered — no white roses at all. Instead, they delivered something thrown together with mostly greenery, leaves, and some random, ugly purple flowers that were the opposite of what I asked for.

This wasn’t just a delivery mistake — it was a complete lack of care, thoughtfulness, and respect. I trusted them with something so important, and they let me down in the worst way possible. Shame on this business for their unprofessionalism and insensitivity. I wouldn’t recommend them to anyone, especially not for something as meaningful as a funeral...

Thank you Lupita for the Beautiful Flower arrangements that you make for Our Fathers Luis Arroyo’s Funeral this week. We came to you short notice and asked for 4 separate Funeral arrangements and Sprays. They were so BEAUTIFUL. I found out at the service that a family member from out of town also called you by chance and you were able to accomplish her as well for the same service. I am so impressed. Thank you again for the boutonnières. Our Father and brothers all looked so handsome as they walked along side of him. We will definitely do buisness with you in the future .

-Jesus & Jenn Arroyo...

I placed an order for a wedding and didn't give the flowers we specifically asked for. After contacting the owner over the phone, the customer service was poor and the owner is very rude, does not know how to talk to the customers and does not know how to provide customer service. Instead of fixing the mistake of remaking the bouquet she cancelled the order last minute before the wedding.

If there would be a rating in negative I would be giving the rating in negative than 1 star.

Worst custom service and...