Although the mattresses we bought didn’t work for us we got to see the underside of this place and we were impressed.
The sales people are super trained and very helpful. Prices and quality are on par with anywhere else in town. We worked with several sales people but mostly Moises. Moises was wonderful as all of them are. The sales people I talked to have all been there multiple years and have all visited the factory plus gotten additional training
The rubber met the road tho when we found our 1st mattress was uncomfortable. DM cheerfully arranged a different one and gave us full credit for the first. No charge. Not even delivery or pick up.
Unfortunately the second didn’t work for us either and I was seriously worried what they would say. Turns out they were wonderful and took good care of us, even picked up the mattress for free.
I can’t say enough good about Denver Mattress Yuma and our experience.
We have now ordered a mattress from Mattress Firm and will see how it goes.
Here is a comparison of the “big three” mattress places in Yuma-
Denver- knowledgeable and fair priced, big selection, free delivery and a solid (free) return policy. Highly rated.
-Matress Firm- Fairly well trained but nothing like DM. Good selection but less than DM. All prices are posted and you can negotiate a little. Free delivery but $250 handling charge of you want to return or exchange. They seem happy to work with you. Trustworthy and up front.
Sleep Number- We spent a lot of time there over several visits. They are trained in presentation but less on materials etc. Prices are not marked and they hide some costs that way. Watch out. They charge $250 for delivery over their already pretty high priced mattresses and if you want to return or exchange it’s another $250. So $500 total.
There is little selection, as the main difference between various models is the thickness of the foam that lies over the air bags. I have a burning feel at my hips and the various bag settings did nothing for that. I think it has to do with the foam they use.
They do not handle non air mattresses. The foam density also changes a bit between models but they are selling thickness and charging huge incremental amounts for that. In the end we felt they were a mostly a gimmick and the business model is not completely honest. I spoke to the store manager about this and he...
Read moreMy wife and I were looking for a new mattress and just like many other people, we typically hate mattress shopping. Too many options, too much to think about, too many dollar signs when everything is said and done. Doesn’t help either if the sales expert is pushy and only focused on closing the sale instead of focusing on your needs as a customer. Thankfully, we had the exact opposite experience here! We were kindly greeted by Oliver who was giving us his undivided attention but also made sure to give us some breathing room to browse and feel things out for ourselves. Oliver’s knowledge of mattresses, specs, pricing, comparisons, etc, was fantastic and helped us make a very confident decision on what was best for us. Typically, making a decision on a mattress is a never ending and indecisive nightmare for us that can go on for days or weeks at a time. Oliver’s attention to our needs turned our never ending nightmare into a very pleasant and easy experience that left us without any doubt about our choices. No pushy or sleazy sales tactics from Oliver, just open communication, attention to our detail, and speaking truth and facts. He made sure that we made a decision based on what WE thought was best for us, not based on what he thought was best for us. Very refreshing and we are very appreciative of Oliver’s assistance. Denver Mattress has a great selection, great quality, and great people like Oliver who will make your experience as comfortable and supportive as the highest quality mattress they have...
Read moreCertainly! Here’s a polished 3-paragraph, five-star review you can post for Logan at Denver Mattress:
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We recently had the pleasure of working with Logan at Denver Mattress, and the experience was exceptional from start to finish. Logan took the time to truly understand our needs and walked us through a wide variety of mattress and pillow options. He encouraged us to try out several different styles and comfort levels, never rushing us or pushing a sale. His knowledge of the products and his ability to explain the differences clearly helped us make an informed and confident decision.
What really stood out was how attentive and patient Logan was throughout the process. He was kind and engaging with our daughter, which made the whole experience more comfortable and enjoyable for our family. It’s not often you find a salesperson who is so professional, courteous, and genuinely invested in helping customers find what’s right for them rather than simply making a sale.
Thanks to Logan’s excellent service, we walked away purchasing a Purple mattress, and the peace of mind that we made the right choice. If you’re shopping for a new mattress, we highly recommend asking for Logan— you won’t be...
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