T.J. Maxx — Local services in Zanesville

I went shopping at the mall the other day and I purchased over $100 worth of items from VS.... I decided to stop by TJ Maxx on my way out and found a dress I wanted to try on that was on clearance for $6.00. I carried the dress over to the fitting room where I approached the guy working the counter. I told him I had one item and reached my hand out for the tag to take back to the fitting room. Very rudely he asked that’s I keep my bag up at the desk with him while I go try on the dress, which I thought was odd because I’ve been shopping here for a very long time and have never been asked that before. I tried on the dress and walked out only to see him allow a lady twice my age walk back with her bags from a different store. Never in my life have I been treated like that. Shame on TJ Maxx for allowing their employees to...

I bought jeans and after a week the belt buckle broke. I only wore them once and was expecting to keep them until the belt buckle broke. I tried to return them with my receipt but was told I couldn’t because I didn’t have the tags for the jeans. I have never heard of that before from any other retail store. I used to work in retail and not once was that an issue if the customer did not have the tags for a clothing item as long as they had the receipt. I guess next time I will keep everything for 30 days just in case the item ends up being defective. 🙄Hope this...

Terrible customer service. We tried to use a coupon at the counter and were lied to about the reason why our coupon wasn’t registered in system. The store also lied to us saying the number online was too late to call and wouldn’t let us call while we were in the store. I went home and called and learned the online customer service is 24/7 and the reason for my coupon not working was totally different from the bizarre story the manager made up. It’s one thing if they didn’t know and just admitted so; but lying to customers just to get rid of...