Grease Monkey — Local services in Zephyrhills

If I could have given them a zero I would have! Stopped at Grease monkey to have my oil changed since I had it done there the last time and it was due to be done. 2007 Lincoln Naviagtor with a 7 quart oil capacity 214,000 miles on it.I have worked on cars my whole life! Justin proceeded to tell me that he could not change the oil because it didn't show on the dipstick, which means it was down a quart on a 5.4.Told me there was no oil in the motor.Tells me that State law says he can't change it because I might come back and say it was something they did.I admitted I hadn't checked it and that it wasn't something that they did.We have brought both our mini coopers and our lincoln there. We had met the owner and he appeared quite courteous and humbled that we chose grease monkey.I told Justin I travel to Brandon every day,and Justin stated you live in Brandon..No I TRAVEL to Brandon every day.I drive my truck daily to Brandon for work After calling there today to the speak to the owner ,Lisa..the person answering the phone passed the phone to Justin who first answered this is justin and when I asked to speak to the Owner he answered yet again stating this is the Manager. I said I want him to call me. My phone rang and it was Justin and the owner..I think Ron on a 3 way call.I said I do not want to talk on a 3 way call. I would like him to call me back , have my number. Needless to say No return call..not that I am surprised . I WILL NOT recommend Grease Monkey to ANYONE .AND the people we already had told that we had a good experience the other times will be told that we will not recommend your franchise. I will also be reaching out to the district manager that we also met...

Today I was just driving by to find tire shop and firstly went to one shop and ask to remove the nail which stick in my front tire but there price was quit high to me. And after that by chance it happen to see GREASE MONKEY shop and i ask the same thing but there did it for me for FREE, they are all so nice and good guys and very respectful. the guy name called Dustin and the manager name call Heath ( sorry if i spell name wrong ) are so good personality. I feel very satisfied and i ask them to change engine oil and also air filter, i was not planed to do but they offer me a good service helping me to remove the nail from tire and not charge for this job. More over there show good quality work using good quality oil and attention to detail. they did very fast work and feels me very satisfied. From now on i may go all the time to GREASE MONKEY shop for service, and advise to all Zypherhills natives to give your business to this shop and get good service and true service and respect. No one not tell me to write this review for them but i feel very happy to get treated well and i cannot stop my self to write this review. Heath the manager also given me 5 dollar off which seem that they value to work and customer and there service not money. That is a good important habit in business. all other worker like Tasha Dustin and others are great individuals. Thank you GREASE MONKEY for the service....

I came here for the first time to get an oil change and now I’m out of a vehicle!! My vehicle threw a rod before the oil change was due. I’ve had my car for years always got an oil change and on time so I know for a fact it was this location. I’m grateful because GOD is still good but I would NOT RECOMMEND this location at all.

My gut told me not to come to this location; listen to your gut ALWAYS!

Update* 10/7/24 - replay to below feedback! “My feedback is as I said! I don't care what you want to say in regards to my feedback. I’ve always kept up with my vehicle no matter what mileage you want to say. The way you feel the need to comment below as a way to justify “MY OPINION” is beyond me! I refuse to debate with anyone on a google review grow up and do better as a professional 🫡😌 I...