Bubble Tea House — Restaurant in Autonomous City of Buenos Aires

I was incredibly disappointed. I'd seen several Instagram reels and Tik toks about this place and was so excited to try it. Big, fluffy waffles covered in delicious toppings and a sweet sugary boba to wash it all down? How could they get that wrong? Well, this place is the perfect example of how to ruin a perfectly good thing.

Let's start with the matcha latte with boba. Folks, you can make a matcha latte in your kitchen at home better than this. Yes, even if you can't even boil water you could make one better. At least yours would ACTUALLY taste like matcha. The matcha latte tasted more like it was the leftover water from the dishwasher than any matcha latte I've ever had. Matcha lattes are becoming ubiquitous: You can get a matcha latte in the middle of nowhere of Pennsylvania and it would taste a thousand times better. I'm seriously confounded as to just HOW exactly they reached that taste. It tastes nothing like matcha at all. Avoid it at all costs: your tastebuds deserve better.

Next, the waffles. They come out of the waffle maker looking fluffy, golden brown, and delicious. Then, you watch as they set your waffle next to a fan. At first, I figured the fan was just cooling off the staff as they worked, but then I came to the harrowing realization that, no, the fan is actually pointed DIRECTLY at your waffle. For ten minutes your waffle is blasted with air from the fan as every last vestige of warmth is drained from the waffle and it becomes a thick, crunchy, oversized piece of toast. It is like watching torture. They do the equivalent of water-boarding your perfect waffle in front of you. Then, they smear it with dulce de leche and bananas, which is only palatable because they actually manage to have some ingredients that resemble what you expected. However, the waffle is cut in half and stacked like a sandwich, so you end up with entirely too much waffle as compared to the filling.

The other waffle we got was their special bubble waffle with fruit and ice cream as a topping. What they fail to mention on the menu is that this comes in a cup rather than a plate, so instead of enjoying the whole spread on a waffle, it is crammed into a cup and you essentially just eat ice cream with a side of cold toast. Once again, your beautifully warm, fluffy waffle is set in front of a fan and blasted with cool air to the point that you just want to beg them to just put the poor thing out of its misery already. They then fold it into a cup, fill it with vanilla ice cream, and top it with the fruits the dish is named for... however for being a part of the name of the dish, you'd expect more than a single sliced strawberry and the circumsized foreskin of a banana to top your fruit waffle. The dish eats like the ice cream store left your waffle cone in the sink for a few minutes before serving it to you.

I'll give them this: the portions themselves are large, if a bit unbalanced. Halfway through the first waffle we were stuffed. Furthermore, the boba pearls themselves were marginally better than others I've tried in the area, but still would never be tolerated in a town with true boba. It's aspects like this that make me even more disappointed, because they show this had the makings to be a great place!

A mixture of mistakes and confused decisions leave me puzzled. What could have been a slam dunk, instagrammable, delicious indulgence is instead a waste of calories. At the end of our meal, the employees asked us if we enjoyed everything, and I didn't even have the heart to tell them how we felt about it, because no doubt it is not the fault of the employees but rather whoever had the bright idea to open up a waffle and boba shop without bothering to make either of the signature items palatable. My advice: try an actual matcha latte, leave your waffles warm, and don't skimp on the fillings and toppings. Until then, your matcha remains an insult to matcha lattes everywhere and your waffles remain oversized slices...

Edited to respond to owner's response. The employee said to mix the drink (presumably with the straw inside), not shake it. This could be prevented next time by shaking it themselves before handing it to the customer or being more clear about how to achieve the desired effect. Maybe mixing the milk and pureé themselves in a separate blender before adding it to the final cup with boba. There's always room for improvement and you should not leave it to employee communication errors or to the customer to finish the product for you. That way you can assure yourselves that you're selling something up to your own standards (and worth the price).

The taro milk boba was a disaster. It's made with taro pureé, not powder like most places. The guy recommended I mix the drink around with the straw but the pureé was stuck to the sides of the cup and basically didn't mix at all. I paid 900 pesos for the large size to drink milk with some boba at the bottom. The straws are made of carton and don't perforate the plastic film lid. I had to give it a try a few times and had milk spray all over my hands. Worst experience...

Прочитав отзывы, мы целенаправленно пошли в это заведение с ожиданием качества и сервиса, но, к сожалению, мы столкнулись с суровой реальностью. Начнём с того, что подойдя к кассе и мило поприветствовав персонал, мы объяснили, что плохо говорим по-испански, услышав это женщина за кассой решила просто закатить глаза и отвернуться, ведя диалог при этом смотря в сторону. Я не придал этому большого значения, пока не произошло следующее.

Начав озвучивать свой заказ кассиру, я начинаю слышать, как персонал меня обсуждает, при этом я стою буквально перед ними, все это время кассир не слушает то, что я говорю. Она просто отворачивается и начинает хихикать с остальным персоналом и так же нагло меня обсуждать. До этого момента я им сказал, что плохо говорю по-испански, но ошибка была в том, что ваш персонал позволил себе такую низость, даже не подумав, что я могу их прекрасно понимать. Я решил не подавать виду и посмотреть, что будет дальше.

Сделав заказ, мы стали ждать за барной стойкой. К слову, в заведении не было посетителей, но на столах лежал мусор, грязная посуда, а также был очень грязный пол, вафельницы стояли все облитые тестом- и это все с персоналом в 5 человек, которые просто занимались своими делами. Создалось впечатление полной антисанитарии.

Все это время, пока мы ожидали наш заказ - с нас не сводили глаз ни на секунду. Ваш персонал смеялся, обсуждал каждую деталь в нас, в тот день я услышал о себе много нового, жаль, что это был сплошной негатив. Ксенофобия это или расизм- не знаю, но это определенно неприемлемое отношение в цивилизованном обществе. Возможно вы этого не знали, но ваш персонал- это в первую очередь ваше лицо. И если вы думаете, что к вам продолжат ходить люди только из-за красивой картинки, то вы глубоко ошибаетесь. Вы позиционируете себя, как кафе с максимально позитивным вайбом, но в вас его нет. Если бы можно было бы поставить вам 0, я бы это сделал, потому что вы не стоите даже...