Despite discussing this with the staff three or four times, our takeaway was not vegetarian as promised. We ordered two takeaway meals in-person, which were the same. They were a vegetarian option listed on the menu - you could order meat or vegetarian. We did not ask for anything special or any alterations. We didn’t pick up someone else’s order etc. - vegetarian and our names were clearly written on the bowls.
This mistake was very disappointing as after taking a bite of what we thought was fried tofu, we realised it was chicken and our dinners were inedible. We are lifelong vegetarians. This was very distressing - both psychologically and physically. Consuming meat after longterm vegetarianism makes you sick.
The staff seem very confused when taking orders. This is why we discussed this with them 3-4 times, but to no avail.
You must train your staff and implement new and improved practices to minimise these mistakes happening. Accidentally consuming meat could be very psychologically distressing for a vegetarian - there could be religious or cultural implications also. It could also make someone physically sick - for example a...
Read moreI recently tried the Sirachio Mayo Fries at this location, and I have to say, they were a bit of a letdown compared to other branches. The taste was noticeably different — it didn’t have the same freshness or flavor profile I’ve come to expect. The fries themselves seemed more like frozen fries rather than the fresh, hand-cut ones I’ve had elsewhere. The texture was off too, lacking the usual crispiness. Other locations tend to serve thinner, crispier fries that pair perfectly with the mayo and sriracha sauce, but here they were soggy and lacked that satisfying crunch. Overall, I’d recommend sticking to another branch for a...
Read moreNot sure why this has such a high review
Firstly this isn't authentic so won't scratch anyone's bakmi craving.
Secondly the taste isn't great, even if we set aside the fact it isn't authentic and evaluate it on its own merits. My mom thought it was the worst bakmi she had in her life. My wife thought it was the worst meal we had in our 1 week South Australia trip. I thought it was not great but not that bad.
Third my noodle had bits that were still...
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