Went for a friend's party tonight. Whole load of us ordered meals, one meal didn't come out. Staff asked if all meals had come out, advised that one wasn't, they asked what was missing. Explained a schnitzel meal was missing, they brought out receipts and said there wasn't one ordered. Person showed they had paid for the meal, staff member walked away, and then another staff member came out and challenged the query and told the person they had to prove they had paid! Explained it had already been shown but staff member wanted to see it for herself. No apology offered or anything, asked for meal to be cancelled and give money back. The lady had to go up to the bar and physically ask for her money back before it got reimbursed. When table was being cleared of everyone else's meals, they brought out the missing schnitzel. Given the size of the party, I was disgusted at the response and treatment directed at this lady over a schnitzel dinner. Will be a long time before I go back there again.