Stamford Grand Adelaide Hotel — Hotel in Adelaide

The location is the best part of this relic of an hotel. Right on the Glenelg beach and the jetty, off Jetty Road, I booked an ocean view twin room. The view was to kill for, waking up to the serenity of the sea. The word “booked” reminds me of the initial hick-up with my check-in process – The hotel check-in at 2pm, I come to the hotel around 5:15pm for check-in, only to hear from the receptionists (a trainee and a staff) that my room has some problems which the maintenance team were working on. We had a full day of SA wine and harbour tour, desperately wanting to get in our room to relax! And it was not a last min booking, we booked via booking.com months in advance, neither was it cheap, it was an expensive 1-night stay! Instead of offering us a welcome drink or empathising with us, the receptionist asked us to pay for our room and parking first while they continue to work on fixing the room problem, and asked us to wait in the reception till its done! I was unhappy and requested to speak with the Manager. The manager, Ayush, was a great guy, he apologised profusely and mentioned that he will make sure things are fixed in the next 5 mins. Because we didn’t want to go sit in the reception waiting, we went for a walk around the beach and jetty. It was around 6pm when the manager called saying room was ready. As we checked in, the manager was kind enough to offer us complimentary breakfast the next day. All fine and dandy, but what upset us off was the taken for granted attitude by the staff (maybe because we were Asian-Australians?) and then a cover-up story about the trainee didn’t know how to handle difficult situations.

The room was spacious, nice comfy beds, sofa, couple of chairs, small table, study desk, clean sheets and pillows, tea/coffee/sugar sachets, electric kettle, clean bathroom with enough clean towels and toiletries. But the room looked dated, carpets were old, had dark spots on them though were vacuumed and bathroom floor looked of Victorian age. Definitely needs a makeover for the amount they charge from guests! One interesting fact, the hotel has a small parking strip (more like a drop off strip) in front of the entrance, where you can unload your luggage and drop off your family, before going into their parking garage. That is a boon for travelers!

The hotel had 1 nice sea-facing restaurant (The Promenade), a cocktail lounge and a bar. The service at the restaurant & bar was great, the buffet breakfast had a good selection of food and tasted good, the coffee was great! The price for beers were decent, even with the Easter holiday surcharge. Overall, the stay was quite good, except the initial check-in hiccup. I would give them the benefit of doubt and definitely recommend anyone who wants a great location to stay at Glenelg beach over comfort and décor...

My husband and I chose accomodation at Stamford Grand Adelaide for our trip in Adelaide for 3 nights, 4 days. As our flight arrived early morning, our room wasn't available yet, but the staff were happy for us to leave our bags with concierge. The staff were so pleasant. I've forgotten the name of the gentleman at the concierge desk (was it Greg? forgive me If I am wrong) who was so so helpful in providing us tourist information. He was there every single day during our stay. He also brought up our very heavy bags/luggage while we were walking about.

We hired a car during our stay and the hotel carpark is conveniently located at close proximity. Location of the actual hotel is superb. We did a lot of walking despite the windy weather. Our room was situated perfectly, with the view of the jetty by the beach. Can't forget that we were gifted with a bottle of champagne that was waiting for us in the room. It's the sweet and thoughtful gestures for me that make special milestones in our life so much more memorable. Thank you to Stamford Grand management and staff.

Continuing on, the hallway from the lift to our room I did slightly dread each time as their was a weird smell I can't describe. This is literally the only negative comment I have and it wouldn't be enough to discourage me to rebook a future stay here.

I LOVE the fact that they have electricity saving lights (motion detected) by the lifts and I assume on each floor and even at the carpark which I noticed as we arrived at midnight on one of the evenings.

Buffet breakfast was pleasant despite waiting over 10mins to be seated. They didn't have anyone to assist the staff at the front counter and she was on a call with someone booking for an event. She eventually called out to the other staff member to assist us as by that time, there was at least 10 of us waiting in line. These things happen, no big deal.

Overall, our stay here was amazing. Thanks to all the staff for making our stay a...

My experience of the Stamford Grand started poorly when the online booking system wanted to add $300 to the cost of my booking for no reason. When I tried to call to book it took hours to get someone to answer the phone. After I booked I had to change the booking to add another night, this magically changed my city view to an ocean view - an upgrade you might think, but no, not really. I was never told that the type of room was being changed, not when I changed the booking on the phone, not in the confirmation email and not even when I checked in. I had to wait to be surprised by the magnificent view from room 322 when I opened the curtains. I should have realised when I changed my booking and the reservation team member apologised for not being able to change how much I was being charged for the first few nights that something might be amiss, but I didn't. The room was clean, and the bathroom recently renovated, but the view was of a wall of air conditioning units and pigeons caught in ripped netting that was, I assume, supposed to keep them out of the air con. I certainly couldn't see any water. When I asked to be moved I was told nothing was available to accommodate my group of 4, but nothing was offered other than an apology. Again when I checked out I got nothing to explain why the booking was changed to room 322. I tried to contact the Stamford via email to highlight the issues I experienced but the email that the reservation confirmation came from does not accept replies. The only way to contact them on the website is through the online contact form. I've used that but haven't heard back (and it's been days). To top this off I've been charged for minibar items that were never in my room. Something else I can't email them about. So as for a review, I won't be back. Hopefully the new hotel that's being built on Jetty Road will wake this place up and make them realise it's the...