I rarely write reviews but I feel so strongly this time to share everytime in the past that i have ordered from this outlet the service has been good nothing out standing but good enough the staff are nice enough so I cannot complain too much I mainly go here as it is on the way to work so easy even though the breakfast that i get is always lukewarm its edible. It is never crazy busy so that works in my favour as it makes for a quick drive through at 630am or you would think on most occasions I am asked to park and wait ok I get it but waiting and parking would think your order is being made fresh so it would be hot but nope still luke warm to cold so I started to go to the Golden Grove store cannot fault them Golden Grove store always hot and fresh great quick service and only once have i had to wait which was less than 5 minutes but my breakfast was hot and fresh excellent quality as well. But this particular morning I decided to give the Salisbury outlet another chance well what a big waste of time after ordering i was asked to park and waiting ohhh great i am going to get a nice fresh hot breakfast etc. But after waiting for 10 minutes I had to leave empty handed because I was going to be late for work they were not over run there was maybe 3 or 4 cars in the parking lot and at a guess some were the staffs cars and 1 other drive through customer that came after me. So why the long wait I have been in the food service industry for over 40 years and this was seriously just ridiculous if there is going to be such a long waiting do not take our order and money and make us wait so long its called fast food for a reason. I did ring and speak to someone as he was polite enough when I told him what happened but when the store is empty and you cannot get decent food in a reasonable time frame it is not good and we all know that your fillings are pre cooked and kept in warmers until the orders come in so they just get assembled as ordered. I will not...
Read moreI've been going here since I was a child. I do love their burgers they're great tasting, buns are fresh, and don't taste or feel stale. The tomatoes and lettuce have a nice fresh taste and always a fair amount on the burger. The onions, I don't hate onions, but every time I end up with so much onion on my burger, way too much. Next time I order, I will take a photo as I always forget. The chips (fries) are great, have good thickness, and have a great crunch 😋 The reason not full 5 stars is that some staff are quite rude and dismissive when ordering in drive thru. Especially the last time I came in, I was saying my order and finished, and the staff member didn't respond. I then repeated the order and was ordering a meal, and they were putting it as individual. So I repeated that I wanted it in the meal. She just goes OK, drive round, not repeating my order back to me, or saying the total. When I paid at the window, it was sassy. Here's the eftpos machine, and there is still no indication of the actual amount of the order. Then, they gave my food and rolled eyes and said, "Have a nice day." I had to remind them of my drink.
I was nothing but polite and said thank you. Even when repeating, I just asked if she got my order. I know it's hard working with customers on a daily basis. I work in a cal centre and get abused almost every call. so I just hope she was having a bad day. This isn't a first occurrence with staff, so I hope staff can be more polite and have better...
Read moreDue to my card not working on the drive thru I needed to go in & pay for my order. When I got in I had a woman (maybe Manager) ask if I needed help. I explained & she abruptly said I needed to reorder. A little confused if they were confused with orders or due to a young one learning. Ordered my Large stunner meal which the new staff member needed her advice & help with what I was asking for. I think I confused the staff member serving me, anyways the maybe Manager made my order. She handed to me with the grumpiest face but I still thanked her nicely as I felt for the new staff member. When the newbie asked for help the "Manager" was in know way considerate to speak or show any Manager skills towards her. She just looked peeved off she was train ing her. I'm pretty sure she would have started the same way and would have needed to ask questions etc Maybe someone could remind her of this. I felt uncomfortable waiting Anyways back to my order. I feel it was thrown in the bag and my burger was stone cold! And as pictured, are these large fries?? And large choc Sunday? I saw your ad on tv about your coffee being great but my Coffee was very weak and Luke warm I was too unwell to bother to go back in but went to my friends and heated up my burger & coffee. I haven't had hungry jacks for a while so just a wee bit...
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