Palm The Wokker — Restaurant in Adelaide

Disappointed by service despite previously great experience.

Me and my partner have eaten at Palm the Wokker before and absolutely loved the food, which is why we decided to come back. Unfortunately, last night’s experience was pretty disappointing.

When we arrived, we were kindly welcomed and seated. We wanted to order the pineapple fried rice and spicy turmeric fish, and it seemed pretty busy, so I went up to the counter and ordered there. The staff member took my order, allergies (none, just no spring onions) and even took my name down, which was noted down in front of me and even repeated the order back to me to confirm, it was all correct.

As the night went on, we noticed tables who came in after us were already getting their food. It felt like we were forgotten. I politely asked one of the waitresses about our order, but she looked confused, but insisted she’ll check.

A little while later, we overheard the register staff (the person that took our order) questioning the same waitress whether she had taken our order yet - as though it was her fault. This felt unfair for the waitress, as I had clearly placed my order directly at the counter, and the waitress seemed genuinely apologetic, despite it not being her fault.

I calmly tried to clarify things with the person at the register, but she seemed lost. I reminded her that she had taken my order, my allergies and even my name was noted down right in front of me. She sorted through a pile of dockets. It didn’t feel great. I don’t know how the system works there, but it felt like there was a lack of accountability where it mattered most.

She asked if I wanted to order again and whether I had already paid (no), but by that point, I’d lost my appetite, and I told her not to worry about it and left quietly. My partner and I were both pretty disappointed. We wondered what went wrong, and checked to see other reviews for Palm the Wokker. It’s clear from other reviews that this kind of thing has happened several times before, and while I understand places get busy, communication and proper service shouldn’t be overlooked.

We believe Palm the Wokker is great, but the service last night didn’t reflect that. It really missed the mark, and I hope it was just a one-off…

I hope management takes this as constructive feedback to improve coordination and ensure no customer after us feels forgotten...

1st visit this evening.The Chef owner and staff are very nice.I ordered choo chee.chicken.Chef allowed me to swap rice for veg.That was a bonus.This stir fry was banging with flavour.Smokey wok taste as well.y uuum ! The portion size with the veg as a stir fry was sml to modest size at best tho. Korean chikn wings cooked well.mild flavoured.Needs herbs or spices and marinated or spices in the coating.Wld elevate this entree.Very Good serving portion size but veeeery greasy. Moo ping also mild .Comes with a nice runny style sauce. Id like more herbs or the meat marinated to get flavour into the meat.chargrilled not sure???.just on the grill? Only been open 3 months.If you visit this restaurant.Best to book as it was jam packed super busy tonight. If i cld suggest anything that cld be further developed. is some more Fresh things on the menu.Not as greasy or heavy. Veg sticks platters sprinkled with fresh herbs.cold style chicken, pork or beef .with tiny cocktail buns.. Half coconuts filled tai meat n Salad..The coconut removed n shaved in the salad. Bah mi?? or bao buns? Tai meatballs with lemongrass coconut sauce or in a fresh salad with green mango etc. Open evenings. This place is worth a visit.8 outa 10 from me...

Love this place! Cannot recommend enough. I’ve been here multiple times - for takeout or dine in. I went before the renovation but recently it got so much bigger and spacious which is nice! More table to sit on haha

Good for family/friends to gather now that they have expanded their space

The food are really nice here. Priced so well, super reasonable. Servings can appear on the smaller side but comparing to the price, serving is more than worth it. I order multiple dishes to try usually

Most dishes are $10-25, well priced and tasty. I love how they use their spices and flavours. Definitely one of the best Asian restaurants.

Chefs are also nice. I think the main chef has always been so welcoming everytime we were there, making small conversation and waving bye or hi at us!

He’s a chef from golden boy etc. so he definitely knows what he is doing

I like their laksa, pad thai and fried pork dishes which are nice as well. Thai milk tea is also reasonably priced and delicious. Definitely try the pineapple fried rice, yum!

I love love palm the wokker, cannot recommend enough to anyone!

Please definitely give it a visit, you...