Subway — Restaurant in Adelaide

Dear Subway,

I am writing to formally complain about the service I received at Jimy's during my recent visit in subway. I encountered a very rude and unprofessional employee, which left me feeling extremely disappointed.

Throughout the service, this employee displayed considerable impatience towards my inquiries. Not only did they fail to provide effective assistance, the veggie patty was ice cold after it was microwaved ( not sure if it was supposed to be done in a microwave or oven, because we came 3 times a role and it was all done in the bigger oven with the same timing) and it tasted just like its came out from the freezer. From the moment we walked towards the subway bar, we did not feel welcomed from Jimy’s and it seems like she doesn’t value her job and also doesn’t respect us as a customer.

This attitude not only affected my dining experience but also made me consider the whole action that Jimy’s will bring to the subway images.

I hope your company can investigate this matter and take appropriate measures to enhance employee professionalism and service attitude. Please put more consideration on who you are...

I am writing to formally express my dissatisfaction with the service I received at your store yesterday afternoon.I was served by your manager, Joe, and unfortunately, my experience was far from acceptable.

Joe was incredibly rude, impatient, and unprofessional in his attitude toward me as a customer. I had politely requested my order to be properly toasted and for a sprinkle of cheese, but he declined in a dismissive manner, stating that it wasn’t part of the standard and could not be done. His tone and attitude were completely inappropriate, and he seemed unwilling to accommodate even the simplest customer request.

I was shocked by his behavior and lack of basic customer service skills. It raises serious concerns about how someone with such conduct could hold a managerial position.

This experience has left me extremely dissatisfied and reluctant to visit your store again. I believe Joe needs immediate training on how to interact with customers professionally and respectfully.

I hope your management takes this matter seriously and ensures this kind of behavior is...

I recently visited the store and had an outstanding experience, thanks to one employee in particular, Jimy . From the moment I walked in, Jimy greeted me with a friendly smile and made me feel truly welcome.

She took the time to carefully prepare my order, making sure every detail was perfect, and offered helpful suggestions to enhance my meal. Their professionalism, positive attitude, and attention to detail were truly remarkable, and it made my visit stand out from typical fast food experiences.

It's clear that she takes pride in their work and genuinely cares about customer satisfaction. I left with a great meal and an even better impression of the service at this Subway. I highly recommend this location, especially if she is working!

Thank you for providing such excellent service – it’s employees like Jimy that make all...