Chopstix — Restaurant in Apollo Bay

My experience at dining here was both good and bad. My meal was absolutely delicious and I actually took my time in enjoying the beautiful flavours of my Pad Thai, hats off to the chef as it was a perfectly balanced meal. However the customer service was appalling and lacking any type of real effort. Well, when I got to the till the chap was fake friendly at least but it took forever to get acknowledged. The waitress was rude and emotionless in my opinion despite me being courteous and pleasant. For some reason getting a glass of water and some extra bowls when I asked was such a big deal for the waitress that I had to get it myself.

I know being the Easter weekend they were busy but the waitress could have been more polite and apologetic if she was too busy to facilitate this request.

Have we really become a society based on profit and turnover as opposed to making some small effort of customer service? If you are going to charge high prices (2x meals + 5x sushi=$80 for lunch!), then at least put some effort in to your customer service.

This was 5 star food with 1 star...

Disappointing Experience at Chopstix, Apollo Bay

We were torn between The Vault and Chopstix, but unfortunately, we chose the latter—and regretted it. The food is way overpriced for the quality. I ordered the Tom Yum noodles, which were nothing like the authentic dish. Instead of the usual spicy and sour flavor, it was overly sweet. The flower crabs and prawns didn’t taste fresh at all, which was a big letdown. My child had the Teriyaki noodles, and those were too sweet as well. It honestly felt like the place doesn’t do Asian food any justice.

To make matters worse, I witnessed something that completely ruined my experience: the waitress stuck her thumb (while wearing a blue glove) into my Tom Yum soup while serving it. Not only is that unhygienic, but it also made me feel uncomfortable and concerned about the cleanliness of the restaurant overall.

Even though the place may appear crowded at times, I strongly recommend avoiding it—especially for tourists looking for a good meal...

The thing that saves this place is good cafeteria quality asian food (its not great nor really authentic, more tailored to non-adventurous aussies who like watered down internal cusiine - but its certainly good). This place is clearly not suited to me - so take my review with a pinch of salt. The service is pretty poor. Front counter staff surly and dismissive. Its busy I get it. When I politely asked after 35mins (and a 5min trip outside to get vino nearby) when the food might be out (3 orders after my number had left already) I was actively and rudely advised to be patient , my number would be called when it was ready. That is fine but the initial expectation set was 20mins so I simply didnt want my food going cold for 15mins if Id missed it while I stepped away. Food was dropped across the counter like a hot potato. Not fine dining, I know. But for 80 bucks you expect to be treated with a...