Bean Thru — Restaurant in Armadale

Great coffee seriously need to improve food and rotate food.Brought a multigrain ham and cheese toasty Saturday morning which ended up being a white ham and cheese was as tough as boots took it back got replacement which was just as stale wasnt multigrain had 4 grains total in two slices of bread. Some body needs to over see food prep staff because the two sandwiches could have broken a tooth they were that stale and tough my 5 yr old daughter could have made a fresher better toasted sandwich as a chef of 40 yrs must have sat 2 to 3 days.If your charging $7.50 for 1 toasted sandwich it better be fresh and good.Coffee is always fantastic but pIck up your game on food being fresh and rotating food check quality dont get way to far in front with prep and serve up stale food.YOUR FOOD NEEDS TO MATCH YOUR COFFEE.OLD CHEF SAYING IF YOU WOULDNT EAT IT YOURSELF DONT SERVE TO YOUR CUSTOMERS AS TO YOUR RESPONSE IVE USED ALL TYPES OF MERRYCHEFS SALAMANDARS AND TOASTED SANDWICH MAKERS OVER 40 YRS AS A CHEF MAKING THOUSANDS OF ROUNDS OF TOASTED SANDWICHES NO WAY THAT WAS PREPARED FRESH DAILY.AS FOR MULTIGRAIN THERE WAS 4 GRAINS.YOUR FOOD QUALITY SUCKS.IF YOUR GOING TO TALK THE TALK WITH FOOD YOU BETTER WALK THE WALK.EVEN THE CHEESE WAS SLIMMY NO WAY IN THE WORLD CRUST IS THAT FIRM WHEN MADE DAILY.ID RATE YOUR FOOD AND FOOD QUALITY 2 OUT OF 10 NEED TO SERIOUSLY LIFT YOUR GAME ON FOOD.IVE BEEN IN FOOD INDUSTRY 40 YRS NOT 16 MTHS HAVING WORKED AT EPICUREAN FOR 6 YRS THINK I MIGHT KNOW FOOD BETTER THAN YOURSELS.SO PLEASE LEAVE THE BULLSHIT TWO OTHER CUSTOMERS IT WAS SERIOUSLY STALE EXCEPT THAT DONT TRY TURNING IT ON EXPERIENCED CHEF YOU WERE CAUGHT OUT SELLING INFERIOR FOOD.I DIDNT COME DOWN ON THE...

I used to live in the area, and, I kid you not, Bean thru was my morning ritual on daily basis. Coffee quality was consistent and service was prompt. I had a couple of chances to get coffee from here throughout this year, and, unfortunately, every single time I was disappointed with both service and quality. Service has slow down significantly, if you order via drive-thru, it takes at least 10 minutes to receive your order, so based on my experience, I managed, that walk-in orders are served quicker. Unsure what happened to the coffee quality, but it seems to be a hit and miss now. For example, upon my recent visit, I got my cappuccino which was warm and had a collapsed foam which is unacceptable for a specialised roaster. I can only suspect my order has been sitting for a quite a few minutes before I picked it up. Reuben toastie was super dry, definitively needed more sauce, so, overall, not the best breakfast to go hey. I hope my constructive feedback will improve your quality and services. Wishing you guys...

At the drive thru speaker they never end the conversation with "that's $_, drive forward", they just leave you wondering if the conversation is over! The wait is always so long, but usually the good coffee makes up for it. Today the payment didn't go through using my partner's phone. So we tried my phone with a different bank account, still doesn't go through.

After trying multiple times using 2 different accounts and phones, it's obviously an issue on her end and yet she insinuates it's our fault and says "how are we going to fix this?". We suggest going in the store to try to fix the issue, but was met with a condescending and patronizing attitude because we "seemed angry". Any customer would be annoyed if spoken down to like a 4 year old after being blamed for an issue that...