Red Rooster Armadale — Restaurant in Armadale

I have made an order through Redrooster App, the order has been delivered to the wrong address and I have contacted the delivery service where they have issued a refund for the order back to Redrooster. Since then I have tried multiple times to contact Redrooster customer service and all the attempts were unsuccessful. I went to the branch today were my order was placed, the staff and the supervisor were incredibly rude and went straight on telling me they don't issue refunds and this needs to be taken to the delivery service as they have my payment details, I don't understand what is needed more from the delivery service than issuing the refund back to Redrooster and why would a third party company have access to my payment details when i have ordered through YOUR APPLICATION without my consent, this is absolutely ridiculous as It has been over a month now of me trying to get the refund. The customer service has been horrific, and I don't understand why would anyone order through your app if when facing any problem you guys are unable to solve it! I will definitely never be ordering through your app again or ordering from your restaurants in general as a matter of fact as this has been a nightmare. I still haven't received my refund till now and wasn't even contacted by your customer support after over two weeks of filling your online...

Looking at the adverts on TV and how marvellous the product looks, the actual product that is served is less than mediocre. Three pieces consisted of the chips, potato gravy, pineapple with chicken that consisted of 2 wings and a very small drumstick with a drizzle of red hot sauce. Not impressed.

Response from the owner 5 days ago

Hi Vern, we're sorry to hear about your recent experience. At Red Rooster, we always aim to provide our customers with the best food & great service every time. So, we'd like to have a manager get in touch to discuss your experience. Can you please fill in our feedback form with your details? https://www.redrooster.com.au/contact/ So, I did as they asked me and filled in the feedback form online and not heard a peep back. So much for what they said above about great service.

Well today is 18th Feb 2024 (10 months after RR,s response and still waiting for someone to...

This place used to be ok now it's a dump. What an absolute shocker of a place. Rude staff who don't know the menu, and as for the food! OMFG this is the worst food I've ever had from a takeaway.

How's about a pickle burger with no pickles, or the buttermilk wings that looked, felt, and tasted like they were made two weeks ago. And refused a drink even though it comes with one.

For God's sake the environmental health needs to visit this place and go through it in detail. This needs closed before they kill someone.

Would you like salmonella with your chicken Sir? That's what you can expect from this establishment.

Wild horses couldn't drag me into that place again. Horrified, disgusted and v ripped...