McDonald's — Restaurant in Ayr

My family and I walked into McDonald's. We stood at the counter as we had a large order and wanted to do it verbally. The staff member walked past us twice, even though we said excuse me when she finally came to the counter. After having a nice chat with her co-worker, she fumbled out order miserably. Two other co-workers came to help. I then said to her calmly and kindly next time people come to the counter you need to come and serve them. I said I teach this as a job and you need to serve people when they are there. She said I am good at this. I am just stressed and walked away after taking out order. We as a family sit down waiting for our order and some young lady came up very rudely and said I don't know what you said to the young lady but she's crying now. Very rude. Very unprofessional explain to her or exactly what happened. She didn't want to take our explanation whatsoever so I said to her well. I don't really want to listen to what you have to say if that's how it's going to be. We took our order and left so McDonald's at AYR customer service zero food. Three staff...

We had a disappointing experience at this McDonald’s. We ordered at the self-service kiosks, but some members of our group didn’t receive a receipt, so we asked an employee for our order number since the orders are called by number. Unfortunately, our English isn’t perfect, and instead of helping us, the staff member ignored us and walked away to serve others.

When we finally received our food, none of us got fries — we were all given hash browns instead, without any explanation. We asked about it, and the manager (an older staff member) responded rudely, saying they had no more fries, with a very unpleasant tone. There was no notice on the kiosk, and we weren’t informed beforehand.

Some of us asked for a refund for the fries, as we had already paid and didn’t want the hash browns. The manager refunded us, but with a clearly annoyed attitude. Not the kind of customer service you expect — especially from a global brand...

Alex needs to be stood down as manager. A manager should be able to time manage after being asked to wait in carpark for fresh fries 15mintues later I got my order by a very nice Indian lady, large frappe was barely 3/4 full with cream should be full then cream on top. 1 dot of sauce no drizzle like advertising more cheese on wrapper then in mcmuffin. So next day I went in to let them know issue thinking would be better HAHAHHAA NO Alex yet again couldn't time manage I timed 6mintues for him to drop fries then proceed to do orders after mine then frappe 2 orders after mine also done I asked why delay in dropping fries his reply cause were busy 3 customers isn't busy!! My mcmuffins were put to side not under heat lamp while I waited another 10mintues! For frappe to be made and with even less sauce unsure how that is even possible! While waiting another person thickshake was wrong, when store is so quite how can you make so...