Chaffic Baldivis — Restaurant in Baldivis

Asked for my drink to have no ice. Got given it with ice and asked nicely if they could remake it as I don't like my drinks cold. The girl was rude and said she would just scoop it out and not remake, but doing that to matcha messes up the foam and the drink was still cold.

I love your drinks, Chaffic. But you need to work on your customer service please.

Edit: I promise you, I always order my matchas with no ice. This time was no exception, and I did not simply change my mind after the drink was made. I verbally requested no ice, and the server must not have heard me. That's what upset me. I said to the server if I can't get a remake I would like a refund as I don't drink cold matcha and I had spent near close to $10 on a drink I would not enjoy. However she did neither, and I just accepted it. Clearly this happens often, and I'm not risking this...

Really confused, is there something wrong with my taste buds?? Lol. All the drinks look so yum but when you try them they are watery and lacking flavour. I've actually ordered from here a few times in hopes the next drink will be better then the last but still most have come with no flavour. The only reason I give 3 stars is because I like the grape storm and cocomelon which have some sweetness to it. Hoping they take this constructive criticism and apply it because they do have great...

I absolutely loved my experience at this bubble tea shop! The service was fantastic – the staff was friendly, attentive, and really made sure everything was perfect. The drinks were top-notch, with incredible flavors and high-quality ingredients that made each sip a delight. If you’re a bubble tea fan, this place is a must-try! Highly...