Porkies BAR-B-QUE — Restaurant in Bayswater

I wanted to like this place, and the food was alright (though the chicken and some of the ribs were a bit dry)

Booked for my birthday, when arriving they couldn’t seem to find my booking which does happen it’s fine and we were seated anyway.

They told us come to the counter when we are ready to order, and we waited 5 minutes for them but weren’t given any menus… Tried to find some menus, and eventually when I approached the counter finally they gave us some.

Finally ordered food, and asked for a platter and two bottomless teas and returned to the table.

Food took about 45 minutes, but the tea took over an hour to get, I asked once when food arrived if we’d be getting them and got up once to ask where the tea was when we were halfway done with the food already. Wasn’t until the third time I’d gotten up to ask we finally got them, when we were basically done eating soon. If you don’t want people to order the bottomless tea just don’t sell it! We also weren’t told how to get more so I had to bring them to the bar and ask for more.

Finally it seemed on several occasions they’d been trying to get us to leave, asking many times, including right after we’d just started eating, if we wanted a take away container for the rest of the food to leave, before we’d even gotten the tea as well.

Overall I was really hopeful for this place after going by a few times but I regret choosing it for my birthday.

My partner is American though so we appreciated that the food was pretty authentic and tasted like home. Service was just too much..

I’d planned to buy desserts for my birthday and more things but as I was just feeling very anxious and sad we left as soon...

We’ve been coming here for over 7 years. This used to be our go-to spot, easily one of our favourite places to eat. We’d bring friends, family, anyone visiting because the food was always solid and the BBQ was worth talking about. Sadly, those days are gone.

The changes are obvious and not in a good way. Prices have gone up but the food has gone downhill fast. The ribs came out basically raw still red inside couldn't barley cut through them with the steak knife which is dangerous and unacceptable. The chicken wings where also undercooked half raw, The burnt ends used to be the highlight, now they’re dry, tough, and taste like leather. Jalapeno poppers were a disaster, burnt and over-fried to the point they were bitter. Cornbread and sausage tasted like they were bought from the supermarket and heated up out the back. Even the mac and cheese, which used to be a comfort food staple, was foul. The oil clearly hasn’t been changed in ages, you can taste it and even smell it walking past the kitchen to the toilets.

On top of that, the place looks and feels dirty. Tables were sticky, the dining area wasn’t clean, and it’s obvious hygiene has slipped. The wait staff were slow, uninterested, and came across as rude when we asked simple questions.

The only thing I enjoyed all night was the post mix soft drinks and that tells you everything. A BBQ restaurant that used to set the standard has turned into somewhere I wouldn’t recommend to anyone. After years of loyalty, this was...

Placed a phone order with a guy by the name of Jon whose phone manner was terrible, even my daughter said to me that the guy you just spoke with on the phone sounded like a douche bag.

Upon arrival i approached one of the staff members, who I might add was very friendly and mentioned I was here to collect my phone order.

He repeated my order to me but instead of making just the one meal they had made two even though I only ordered the one.

Upon stating that I only ordered the one meal another guy behind the front counter who I realised was Jon(assume is the owner) by the way he spoke went on to tell me that I definitely ordered two meals!

I reassured him that I had only ordered the one meal when I spoke with him over the phone. He then proceeded to say under his breath two meals in a very childish immature manner.

This is definitely not the way to handle these types of situations with your customers. Had the staff member(great customer service) that served me not been there I would of told Jon where he could put both of his meals and would of walked out empty handed.

I suggest you take a course in customer service!

Pity really as the food is pretty good however, will not be supporting an owner that communicates with customers in the way...