KFC Maylands — Restaurant in Western Australia

"I had the pleasure of using the drive-thru service at KFC Maylands recently, and I can't say enough about how convenient and efficient the experience was.

From the moment I pulled up to the drive-thru window, I was greeted with a friendly and welcoming voice through the speaker. The staff member taking my order was patient and attentive, making sure to get my order exactly right. Their politeness and professionalism immediately put me at ease.

What truly stood out was the speed of service. Despite a line of cars ahead of me, the process was incredibly swift, and I received my order in no time. This level of efficiency is a testament to the well-organized system and the dedication of the drive-thru team.

The convenience of drive-thru cannot be overstated, especially for those with a busy schedule or when you're on the go. It allows you to enjoy your favorite meals without leaving the comfort of your vehicle. It's a real time-saver, and I appreciate the effort that KFC Mayland has put into making this service as convenient as possible.

In addition to the efficiency and speed, the order accuracy was spot on. It's reassuring to know that you'll get exactly what you ordered when using the drive-thru. This attention to detail is something I...

I've lived in the area for 8 years and have been here more times than I should, simply because it is convenient. The service is borderline hostile to customers - as if the staff think customers are these annoying people who are getting in the way of their social life. The staff need to be explained that a significant portion of the cost price of each item sold goes DIRECTLY to paying their wages - i.e. the customers are paying your wages. I'm repeatedly given the incorrect order, without even asking if I'm happy with a substitution - I end up complaining, getting a voucher for replacement, which costs the store more in the long-run. Last time I was there, I ordered at the counter, there was hip hop BLARING across the entire store, and there was a puddle of water covering a significant portion of the floor - absolutely an OSH issue. I asked for specific pieces, but the staff member took so long to figure out whether they had those pieces that I decided to cancel - I called out a few times, but because the music was so loud, he couldn't hear me, so I left. This store had shown signs of improvement for a few years, but now seems to have slipped back...

Went for a late dinner and decided to walk there as I live around the corner. We got there just before 9pm and the doors were locked. Once googled the opening hours it was confirmed as 10pm the closing time. So I got the attention of a staff member and he singled that I could only use drive through. So I walked to the serving window at the drive through and tried to order- Only to find out I could not order as a walking customer. I questioned why the restaurant is closed and the same staff member that waved me away said it was because they were understaffed. I then asked for the manager (Wycliff) and expressed my concerns. Turns out he has zero customer service skills as I got evil looks when he approached and denied my entry. Then when I identified google opening hours and threatened to make a complaint to their head office, he finally said that he’ll open the restaurant to serve me. Thankfully there was one young staff member who served me and gave exceptional customer service. One small positive among a...