Mrs. Fields Carindale Westfield — Restaurant in Brisbane City

Update. Mrs Fields HQ responded and acknowledged mistake and sent back refund. Not happy with situation but happy with the fact they responded which is rare these days. Will now give them future business to win back my trust The above order was picked up on Monday the 3rd. As you can see from the order screen to what was provided, my daughter’s name was incorrectly spelt. Should have been SOFIA, instead, spelt SOPIA. Very disappointed as it ruined and otherwise perfect evening with my family.

How someone could not spell an otherwise common name is so beyond comprehension. The fact that the cookie was opened at a high-level countertop so my eldest daughter who picked up the cookie could only see the top part and not the name was also questionable.

Expected better than this and would appreciate feedback and compensation commiserate with the...

I’m honestly dumbfounded by the interaction I just had with Paige at Mrs Field Carindale. Actually, you couldn’t even call it “service”. There was no greeting, no “how can I help you,” nothing. I began to place an order, and when I asked if she’d heard my request, her attitude back to me was unlike anything I’ve ever experienced buying from a business. So much so I had to walk away. Call me a Karen, but I was baffled.

I don’t leave one-star reviews lightly and for something so simple as a cookie purchase, but the attitude I encountered was shocking and completely unacceptable. Paige needs some serious training in customer service and basic human...

Ordered a take away coffee on Sunday and waited almost 20 mins whilst 4 x staff members were sitting around laughing, going at snails pace and having a chat to some friends who had visited the kiosk. The gentleman behind me complained about the lengthy wait and then the girl then mistakingly gave him my coffee order. Needless to say I had to wait again for another coffee to be made, got it and it was so horrible I through it in the first bin after 2 sips. Truly disappointing because the cookies are amazing and definitely my weakness. Unfortunately I won't be...