We went on a Sunday a few weeks ago to get some snacks to share and dinner for my 1 year old. We have been a few times before since the refurb and we like the relaxed atmosphere and they have my partner’s favourite cider (or did) on tap so we usually come when we’re in the area.

This was the second time we’ve been in the dining room since the refurb. First time wasn’t anything to write home about but we thought we would give it another go.

We were sat and it was very quiet and service was fine at first then it went downhill.

Had to ask to order food despite there being only one other table and 3 staff stood around. Had to ask for our water jug to be refilled. Didn’t turn back up so had to ask again.

Our food came and for the price we paid the portions and food quality was not good. 2 pieces of tiny slices of bruschetta for $21?!?! The cost price on that dish must be about $2 max. Ridiculous. And it was just ok. The croquettes were clearly overcooked or the oil was dirty as they came dark brown and was literally just deep fried pulled apart meat. Not much flavour or anything more to it for $20. We asked for mayonnaise to go with my son’s chips, we decided against a kids meal at $17. We were told they don’t have mayonnaise. Then overheard another table being offered aioli and had to ask for that.

There was no upselling, no one asked if we wanted another drink, we had to flag one of the staff who was stood around.

We were asked at the end ‘how was everything?’ To which I replied not great. This was promptly followed by ‘are you paying cash or card?’. No acknowledgment of what I had said. Why ask if you don’t care to acknowledge what the customer has to say? You have to be prepared for it to go either way when you ask that question.

When she came back with the card machine I asked if she wanted to know more, she said ‘yes of course we are always keen to hear from our customers’. I explained our experience as above and said I had expected better food and service for the prices they charge. Sure, I know the cost of things is going up but these are prices I would expect to pay for amazing food and service, an unfortunately this place has neither.

I was told our feedback would be passed on to the kitchen, no mention of working on the issues I raised about front of house and was handed the eftpos machine. On reflection there was probably no point saying anything as it didn’t seem to be taken on board when I am really just trying to provide feedback. So here’s hoping it will be heard this time. We won’t be returning.