Vito's Espresso Bar — Restaurant in Brisbane City

A very impersonal coffee shop at a chain supermarket location (out the front of Woolworths in the Everton Park area). It's easy to see why a business would choose the location (foot traffic) nevertheless that isn't a be all/end all. I can't imagine rent's cheap. This leads to high customer turnover and impersonal shops.

I’ve been here a half dozen times to form an opinion, giving most things a fair chance, however, it pays well in this industry, if you want to do well to get to know some regulars who would come back if not for the lack of service, atmosphere, and in this case good coffee (or lack there of).

Frankly, I go to other places that do nothing but coffee, treats, and patisseries. I live without two of the three, provided the coffee is good. Your coffee is haphazard and it depends who is serving what and when.

Don’t kid yourself... I used to be a regular at Black Sheep, in East Brisbane. Even when I moved that's where I went until COVID hit. It was one of if not the best coffee houses in Brisbane with in house roasted beans, regular friendly staff, amazing owners, and they were capable of pulling a shot, so knew good coffee…

Personally, I hate negative reviews so I’ll be at least honest. This shop is a "Coffee Club" clone. That’s funny because that chain started as a small shop ran by a fellow Greek person. Like everything it gets too big and meanings get blurred. The people you end up serving are only just above McDonald's customers at Stafford.

This is the second time I’ve come where the coffee's been too hot. For some place named after "Vito," whoever "Vito" is, "Vito" should understand making coffee too hot burns milk, leads to crap coffee, and resultantly bitter coffee. Inspiration or otherwise, not sure? You definitely pulled the logo from Canva.

If you name it after Italians then Espresso based coffee should be your bread and butter and it isn't because it isn't hard to do right. Perhaps your baristas should go back to using a thermometer or at least a hand test. If it’s too hot on the hand then the coffee is too hot, simple.

Disappointing all round. I'm still hunting a more local north side coffee shop without driving half an hour to New Farm. Nevertheless, next time I’ll just drive to Death Before Decaf.

At least Death Before Decaf source their own beans and get coffee right, or for something similar that knows how to make coffee check out Super Numeracy which gets their beans from Melbourne and knows how to make a coffee over in Salisbury. Even the shop on Lillian Avenue in Salisbury knows how to pull a shot of coffee. It's not magic.

I gave your shop a good chance, unfortunately it’s highly inconsistent. Last time I came the new server gave me someone else’s coffee also, which if I had a proper allergy could lose someone their job.

This is not acceptable even if due to my anxiety related condition I have anxiety developed an intolerance to strong coffee... which if you pulled my name would show why 90% of my orders are decaf unless I’m having a good mental health day... Regardless, mental health matters and having a good coffee may be the one shining light in a person's day, not just mine.

It’s really not that hard just to make a good coffee and not a thermonuclear hand warming device. This isn’t 30 years ago, Australian's CAN at times make some of the best coffee in the world.

100 degree milk that you burn your mouth on is unacceptable and really… it’s been tested in court and could lead to a law suit if someone ends up getting burnt. Say that twice to someone who has actually studied a JD and there is a tort in relation to McDonald's on this very matter. Unfortunately not the ones you eat.

If you hit me up regarding this, I've provided many Google Reviews, currently sitting on level 6 (not that that matters). I've left both good and bad reviews and am happy to give good ones when deserved.

I Probably won’t be come back soon, which is unfortunate, as I also like to shop locals and not support chains (here's looking at...

We had a late breakfast at Vito's on a Saturday. We were 4 adults and 2 kids (7 & 1 yrs). We were seated in the front corner at a single table. Not even close to enough room (we came as two parties so the initial mixup was understandable). As the next two tables were empty (and it was after the breakfast rush) we moved one over to make just the right amount of room. We were then asked to move to two lone tables in the main walkway in front of Woolies (much less comfortable) as it was deemed we weren't a group big enough to have two tables. Keep in mind 5 meals were being ordered and 6 drinks. When we got to the other table it was a regular square table and a small round table. So we still didn't have enough room and one adult basically sat at the "kids" table. While we ate the table we were originally seated was taken by a single person who I didn't even see with a coffee (though I have to assume there was one hidden by their paper). The other table was left empty for most of our meal. When someone finally sat there, it was an older couple that had a coffee each and a cake.

At most those two tables we were asked to vacate seated 3 adults that spent at most $20. We spent nearly $100 and took up the tables for far less time. We were there to eat, not sit around reading a paper.

Once we were seated I actually ordered a smaller meal than I had intended because A) we didn't have enough room and B) I didn't feel like giving more money to a business that was that short sighted.

I'm a business owner myself so I understood the logic behind asking a smaller party to move, but it was a big mistake in this case. A quick assessment would have told them it wasn't a busy time for breakfast and we clearly needed the room to feel comfortable and enjoy the meal. Not only that, but we very obviously had enough bodies to require it.

So with this in mind, I'll also now pick apart the meals. My Breakfast Sliders were very tasty but not close to being worth what was charged. A third slider would have been required not to feel ripped off. My daughter's pancakes were overcooked and, again, incredibly small portions. My wife is pretty sure she had shell in fritters although the portions were definitely appropriate for the price in this case.

Everything tasted good, but was not "good value". Or even "fair value". I work in the city and eat many breakfasts and lunches in the CBD at small cafe's. This is Everton Park. I don't expect to pay more for less in Everton Park.

The best thing about Vito's today was how quickly the food came. Very good time for the drinks and meals. Extremely good, in fact.

But I will not be going back to Vito's. Ever. The only reason that it's 2-Stars (and not the deserved 1) is that the food tastes good and comes very quickly. Really, I'd give our experience a single star but I have to assume that we simply had very bad luck as I have heard good things and two of our party have dined there several times. But again, that's business. You have one chance to make...

One and done I'm afraid. Covid happened 5 years ago people. No need to be greedy. Or at least build all your surcharges and fees into the prices. A serious turnoff for customers like me who are tired of putting our hands in our pocket to fund business expenses (and yes I am a small business owner). But 5% surcharge for dining in on a Saturday? Fees for eftpos? Fees for sauces (which look to be included in the menu by the way)? $6.50 for a "mug" of coffee. $16.50 for a toasted sandwich (menu price) $17.33 (actual price), which was placed in front of me on a large plate with no presentation and was something short of unremarkable. The cafe otherwise lends itself to a pleasant atmosphere and the staff behind the counter were polite. So that's a big positive. But as a small business owner, I've learnt that good business is all about keeping customers happy. Yes, making money (of course) but do it in a better way that doesn't make customers feel as though they're being ripped off. We're not stupid - most of us understand how businesses work and how much money they cost to run. But it's also part and parcel of running your own business right? We're all struggling in this economy. If your customers stop coming because your prices are too high or you have too many fees, how will you make money then? Lastly, I'm not really interested in a response from the owner setting out business operating expenses to justify the prices, or a lengthy explanation about the rising cost of living, blah blah (as I've seen on other reviews). Although you are well within your rights to respond, why not just accept this feedback as just that. Feedback. Take it on board (or don't). I'm sure you have your "usual" customers who don't mind paying through the nose. I for one will keep taking my business elsewhere, to places that don't charge all the surcharges and fees, places where their food portions are generous, well-presented and tasty, and lastly their coffee prices aren't through the roof. Not long home (on a Sunday, I might add) from the local cafe where my entire order (not dissimilar to the order I placed with your cafe yesterday) - a toasted sandwich and a "jumbo" coffee - total price $17.50. And it...