Domino's Pizza Burnie — Restaurant in Burnie

Called tonight to process my order as the app was not working, advised the person taking the call that the last two times I have ordered I paid for 50% extra toppings and noticed no difference at all. After the first time I even made comment about it the second time I ordered and asked them to ensure there was extra topping however it also didn't happen. She said she has never heard of that as it was only her second shift back after a long break. Once we had finally process my order AND processed the full payment with my card i THEN get told there is a 1.5 hour wait! It is 6:30pm and I would have expected to be told BEFORE ordering that there was a 1.5 hour wait and that I wouldn't be eating until after 8pm. I was ordering for 3 people so it was a large order. I called back after 10 minutes to request a refund and the manager did little to make me less frustrated. Told me that even though the staff member had taken my payment she hadn't put anything through the system so he had to put it through the system before he could refund and then told me that if I haven't got the money back in a week or so to call or email "or something" and for me to "have a good one". Very...

We pre-ordered 8 pizzas. When we arrived to pick them up at 7pm, they gave us 6. We told them we were missing the 2 meat lovers. So we had to wait a few minutes, yet they only gave us one pizza. We told them we were missing one more. So we had to wait another 5 minutes. Throughout this, we received no apology or even any acknowledgement of the error made. The manager standing nearby also made no apology. It doesn't take much to admit a mistake. It's not hard to check an order and count the pizzas. When my local Domino's messed up our order, they gave us free food/voucher. This one did nothing. When we opened them up, the supreme pizzas were very hard to distinguish from the meat lovers due to lack of toppings. The slices were very unevenly cut - some tiny, some huge. Won't...

Ordered the lot mini pizza with 2 sides. Window add shows $10 paid $17. Staff did say that there is only 2 extras available at the lower price and that I can order any pizza but will be charged extra which is fine however there was no pricing next to the items so only found out its 70% once I placed my order :-(

The sides were great but the pizza was not good. The olives were very bitter and the pizza was spicy which was unexpected.

Sad to see many other bad reviews.

On the plus. The staff were helpful and friendly and made my pizza in a shorter time frame than expected.

Please don't respond with call the store. It's your brand and your responsibility to call them and sort it...