Mandarin Duck — Restaurant in Cannington

Love the food here and frequently visit here. As usual, went to get food for a large plate, was told if we take too much and any more we would be charged extra, and so we stopped filling our plate immediately and proceeded to make payment. Chinese auntie with mask on went back on her word and proceeded to charge us anyway. We don't mind paying for more as we love the food here, but since we are already prepared to pay more, she should not have advised us to stop taking immediately. It isnt nice and totally unprofessional. If you want to charge, at least let the customers finish taking their food and charge while making payment, NOT warning them DON take more. We didn't even overfill our plate, nothing was felling out of the plate, we even restricted not taking a couple of our favorite dishes because of her interruption. The whole point of Mandarin Duck is buffet style, letting customers have a sense of satisfaction via taking their desired dishes by themselves without much restriction. If the store couldnt afford this way of "buffet manner", or care less to be professional, they should just ask their staff to serve every customer by themselves. Such manner of treating customers will just deter them from returning and ruin the longevity of the business. No one seems to reply or care about the customers service, sincerely hope you guys can learn to provide much better and professional services in the future. Go ahead and charge but don't ruin the customers mood by warning them to stop taking more dishes if you guys cannot afford buffet style, better still, ask them to pour back the dishes if we don't want to be charged. Who in the right mind would do that when all the different dishes are already contaminated with different sauces? We rather pay $3 happily after taking everything that we want, then us being reprimanded by your staff, and still pay $3 regardless. Honestly, it's only $3 and...

I had come here to dine at the 3rd of September 2025 at 4pm I’ve choose 1 pack of food with the special price $7 and they offer me with 3 packs for $18 So I’ve paid for 3 packs and just said I’ve just took 1 for now and will take the other 2 when my eldest daughter went back from the toilet. I sit at a table nearby. I was eating with my youngest daughter and when I want to take the other food, the lady confronted me aggressively in public claiming I didn’t pay for my other 2, I’ve just paid 1 pack. I said I gave you $50 before and the cashier said that she gave me $42 back .. we argued and she asked me to check my wallet and I’ve showed her my wallet and said how you can recognised the change that you gave me ? And then she said again no I’m sure I gave you back $41 (changed from $42 to $41 ? 😳) If it so .. still they gave me the wrong amount of change because the food is only $7 I’ve always checked my change when I received it before I put it back into my wallet. Too bad I didn’t received any receipt so I didn’t have prove that I’ve paid for it So I’ve paid $18 + $7 for 2 packs of food which is I should get 4 packs. It not about the amount of the money .. but the way they confronting me without any prove in public just by saying I haven’t paid yet.

She made various attempts to overcharge me for my food. Very poor customer service, management please fix this.

This is not the way you do the business ! too many unsatisfied and disappointed customers .. I WILL NOT GO...

Worst eat out experience Totally Ruined my day off Was happy before put this trash into my mouth The owner even was not sure i paid for the food or not, so he came to me and said 'u didn't pay' What a beautiful lunch time. Tomyum soup was horrible with smelly seafood As soon as i put them into my mouth, i said Wtf My gf was not happy as i was not satisfied with what she bought. The buffet style food was disappointing as well. Fried fish and all the fried product, all those were too thick and tasteless honestly. I'm not a picky person for food. But i'm not generous with unprofessional attitude and non-fresh food. Leaving this review to save...