Hand in hand dumpling 蓉城家宴 — Restaurant in District of Belconnen

I'm incredibly disappointed and frustrated with the service we received today. We waited for an hour without a single dish being served, only to be told by a senior staff member that our order wasn’t even in the system. When we spoke to the staff member who took our order, he made us wait even longer because he was busy with another table, only to eventually admit that he forgot to place our order.

This level of incompetence and disregard for customers is completely unacceptable. We've wasted our time and left hungry and angry because of your team's failure to provide basic service. This needs to be addressed...

Affordable and casual - it’s our new favourite place as a family. So far there hasn’t been a single dish we haven’t enjoyed but a particular shout out for the eggplant capsicum and potato dish. Delicious and not too oily which eggplant dishes can be sometimes. The menu has some brilliant authentic Chinese dishes as well as some more western interpretations. We asked for recommendations from the server and didn’t regret it.

The system of ordering via an ipad menu isn’t bad but it can be tricky to find what you want as the categories are odd. I’d suggest flicking through them all...

I hate to leave such a poor review but the experience was very sub par. After seeing lots of delicious looking dishes coming out to other tables and trying to work out what they were I asked the waiter and he said they weren’t listed on the English menu. I ended up ordering a spicy soup with hand made noodles and they stuffed it up and gave me the chicken soup instead. I refused it when they served it to me but they told me to make it spicy myself and gave me chilli oil.

Very bland, basic soup, a shame I couldn’t read...