Grill'd Burgers - Gungahlin — Restaurant in District of Gungahlin

Company fraudulently kept my credit card funds until a few days after this post. On 06 November 2021 I ordered food at Grill’d together with table water. They charged me and I paid finally with Mastercard after 2 unsuccessful attempts to pay with Amex when the waiter did not know, that the restaurant did not take Amex.

After paying with MC she gave me bottled water and I advised that I had ordered tap water and asked her whether she had charged me for it. She stated that she did so and I asked her to refund it because I only wanted tap water ( this was an attempt to take advantage of me). They told me that they couldn’t refund it onto the credit card and in a dispute with the waitress not being very friendly I decided that I would not eat at the restaurant altogether.

The manager Edward came finally and told me that he did not have authority to refund it onto my credit card and that could only be done by his head office. I advised him that I would expect the refund within 3-5 business day. In the following week he contacted me and advised that they could not refund it on the credit card and wanted to have my bank account details.

I told him that it needed to be refunded to the credit card and that he would not get my bank account details. I have a written agreement by Edward, the manager to refund the money on the day, which has not occurred so far.

When I disputed the amount of $31.75 with my bank, Grill'd being the dishonest company that they are, seemed to have disputed the whole situation and the bank decided to not return my funds or go through the financial ombudsman. I guess this is a fraudulent action by the company and their refusal to return my funds despite not having eaten there and having a written statement by the manager makes me consider getting the police involved as well as writing a letter of demand and filing at ACAT for the return of my funds. I urge all those considering eating there to be careful that they don't overcharge you and when you have paid by credit card their prospective reaction that they will never ever return your funds.

They returned the funds 2 days after I made the post onto my credit...

I recently dined at Grill’d Gungahlin and was thoroughly impressed by every aspect of the experience. The moment I walked in I appreciated how clean and well-presented the restaurant was — tasteful décor, comfortable seating, and a pleasant ambience with just the right level of bustle.

Food & Quality: The burgers are clearly made with care. The patties are juicy, flavourful, and cooked exactly as ordered; the buns are fresh and just firm enough to hold everything without becoming soggy. I tried the classic beef burger as well as a vegetarian option, and both were excellent — the vegetarian burger had impressive texture and seasoning. The sides (sweet potato chips and garden salad) complemented the mains well — crisp, with good portion sizes.

Service: Service was outstanding. Staff greeted me warmly, took the time to ask how I’d like my burger cooked, and checked in during the meal to ensure everything was satisfactory. When I had a question about dietary options, the team was knowledgeable and helpful. The pace was efficient without being rushed.

Atmosphere & Cleanliness: The venue is well-maintained. Tables and flooring were spotless, and the lighting created a relaxed, inviting environment. It was busy, yet noise levels were comfortable — you can hold a conversation without shouting, but still sense that the restaurant has good energy.

Value & Overall Impression: Portions are generous and justified by the high quality of ingredients. Prices are fair for what you receive, especially given how fresh everything is and the attentive service. The overall experience felt premium without being pretentious.

In sum, Grill’d Gungahlin offers superb food, outstanding service and a welcoming atmosphere. Whether for a casual lunch, weekend dinner, or takeout, it’s a go-to destination. Highly...

I had an absolutely fantastic experience at Grill’d and can’t recommend it highly enough! From the moment I walked in, I was impressed by the warm, welcoming atmosphere and the genuinely friendly staff. The food quality is simply exceptional. I ordered the Simply Grill’d burger and was blown away by how fresh and flavorful everything was. The beef patty was perfectly cooked - juicy and tender - while the fresh lettuce, tomato, and other toppings were clearly high quality and incredibly fresh. The bun was soft yet sturdy enough to hold all the delicious ingredients together. You can really taste the difference when a restaurant uses premium, fresh ingredients, and Grill’d absolutely delivers on that front. What truly set this visit apart was the outstanding customer service. The staff member who took my order was patient, knowledgeable about the menu, and made excellent recommendations. They were clearly passionate about the food they serve, which really shows. My order came out quickly despite the busy lunch rush, and they even checked back to make sure everything was to my liking. The restaurant itself is clean, modern, and has a great vibe - perfect for a casual meal with friends or a quick healthy lunch. I love that they focus on healthier burger options without compromising on taste. It’s refreshing to find a place that proves healthy food can be absolutely delicious. I’ll definitely be returning soon and will be recommending Grill’d to everyone I know. This is exactly what fast-casual dining should be - great food, excellent service, and a positive dining experience from start to finish. Well done,...