Sushi Musa Woden — Restaurant in District of Woden Valley

First of all, I love the food here. I’ve been regular here for last 3 years. Every time i feel so smashed i stop bg here have some udon and sushis. Pretty sure half of the staff become familiar with me. But today I came with my family, which is not really common. Omg the new girl (pretty sure she is new) first she disappeared for awhile i got impatient and asked the sushi maker (chefs?) some udons. She came to straight after I ordered saying “Why did you order there. You should tell me what you order. I have to write it on the paper” Girl, fine sorry for being impatient and ordered through different ppl but you need to be at least polite. I am customer, i dont mean staffs need to be obedient and do whatever customer says but have some respect or be polite towards customers. Then after awhile when my udons came she handed me the paper (the one she wrote 2 udon) just threw in front of me saying “Here, u need this dont lose it” WHATTT??? Also when she was walking around and around the takeaways were ready waiting for her to pick up. She was too lazy to move to the other side and get it just ordered the chefs “Dont put it there put in a front” and there were no space they cant put it on the train so thy put on cooler and she was like “I cant reach give it to me” Girl like no. Big no, if you dont respect your customers its fine I understand some customers can be hard but BE RESPECTFUL TO YOUR CHEFS they are not someone who can be ordered around and scolded by YOU. I am so disappointed today. I love the restaurant, environment, food and staffs but SHE no like big no. Why did you guys even hire here she just drags your restaurant’s name all over the floor.

So...

Good food, DISGUSTING SERVICE

I’m not the one to make a big deal out of anything but the experience we had was way too horrendous to let it go.

My friend and I came to Sushi Musa Woden around 7PM, 26th of September. There wasn’t any line so we were welcomed by an asian guy and sat us down immediately. After 20 mins, my friend went outside to go to the toilet as the restaurant didn’t have one. Then when she got back, the same guy who set us up, came to us and said “did you just cut the line?”, we were shocked and explained things in a proper way even though he was out of line as we already felt embarrassed out of his lack of attention. He then responded, “how long are you eating now?”. At that time, we didn’t want to make more scene and just let it pass. But during the night he kept on looking as if he’s accusing us of doing something wrong whilst he was the one who organized our table. Then we had enough of him and approached him in a professional way. After pointing out what happened he then responded “are you done?!?”. My friend was too embarrassed so she just decided to pay and go as people were already looking at us.

Imagine being welcomed by a staff and then getting humiliated out of something that you didn’t do which in fact, he was the one to blame.

If anyone working from Sushi Musa Woden is actually reading this.

Just a piece of advice: either kick him out or get him to attend a school of morality.

Good food won’t matter if the staffs behavior is as...

I was bullied by Sushi Musa staff, please see below what I have experienced. Sushi Musa owner replied that it was investigated and bully was caused by me asking too many questions. I talked to the staff who was deep frying"Wow lots good frying! When is your shop open? I will buy some rolls." Then the female staff came over rudely told me that "the shop is not open yet, wait somewhere else".

Sushi Musa owner - Did I ask too any questions?

29 October 2021 I was bullied by a female Sushi Musa Staff in Canberra Centre underground Food Court. From 8:40-9:15am I was sitting in front of Sushi Musa, drinking coffee, reading paperwork and waiting for my friend. I was planning to buy a few sushi rolls later. I also watched staff deep frying shrimps while I was waiting. Then I was bullied by a female staff(not the one frying shrimps). She was yelling at me " you are watching me, that's embarrassing. Get out of here. " I was shocked and I showed her the coffee in my hand and told her I am a customer of this food court. She said "you are not a customer". Then she was aggressively pounding on the counter meanwhile yelling to me to leave. Later she called a security guard in order to get me away. Lucky the security guard understood more of what food court means and what customer means. This staff deserves to be dismissed...