Red Rooster Dubbo — Restaurant in Dubbo

I ordered a meal to be delivered to my workplace for our team lunch. The delivery driver, working through Door Dash, came 35 mins after picking up 2 other orders. This occurred even after calling the driver when I noticed they sat there idle for 15min. The food was no longer fresh due to the delay in delivery and the courier not having a food warmer bag.

The team was disappointed in the cold food, especially being pleased with the local Red Rooster quality of late. However, when I raised my complaint I received amazing service by the Red Rooster team. The manager contacted me to apologise for the experience, and outline the resolution process. They then informed me that the delivery driver is banned for six months. Further to this, they worked with their national office to provide me a refund.

Despite my team's experience, we will definitely recommend Red Rooster as a place to go for good food and great service. However, we will be weary of the delivery service especially...

The worse service I have ever had from a takeaway business, what because its ten minutes to close gives you right to lose all sense of quality control? First I was served by a person who litterally could not even talk in to there mic straight, not even once did they ask if we wanted regular or large meals and before we where even finished ordering they ran away from serving us, it then took them 13 Minutes to return with our food, and gave us 1 drink for 2 combos, my brother did not eveb get his Combo at all in the end and my Legends box burger was not even wrap in paper or a container for the chips, just throwen in thr box, and then had to ordasty to say we did not order what was on our reciept, never going here ever again, it was litterally robbery...

We inadvertently order the meal incorrectly, and it was explained by management the correct wording, and they replaced the meal. However it was ordered without gravy, regardless of our stuff up and rather than put a new pce of chicken in, the pce with gravy on it was used again and it ended up on the chips as well.

Granted, I was blunt when dealing with it and I am sorry for that, BUT regardless of our stuff up it was ordered without gravy and the swapped meal still had gravy on it. At least the dog got a good feed, and chips went in the bin!

The potatoes were also only half cooked in the 2nd meal and were rock hard.

Red Rooster use to be a good meal, but it's just not the...