The Jolly Miller (Gisborne) — Restaurant in Gisborne

The Jolly Miller certainly isn't what it use to be. For two decades it was the most popular cafe/patisserie in Gisborne (if not the shire). Now (since they franchised it), it has just turned to s**t. There is nowhere near the variety of bakery food, lunch items, salads etc. like they use to have. The food they now have on offer is of average quality and at a higher expense, not to mention a large take away cappuccino will set you back over $5 but take almost 15min to be made for you (despite the place being relatively quite). The service provided was dismal (the senior staff were rude and also seemed to provid little assistance/guidance to the what I assume were newer staff members). If you weren't being ignored, forgotten about or brushed off then you would likely find yourself arguing with staff that the order you had made and paid for had still not been received (after nearly 20min of waiting and repeated efforts to find out how much longer it would take to get 2 drinks out of the fridge behind them and put a pre-made toasted focaccia into a take away bag - which turned out to be the wrong focaccia in the end anyway). Finally, the feel of this place has just gone. It now just feels like another boring unloved money motivated franchise that cares more about profit margins than retaining its former proud reputation for being a humble small local business that was renowned for its quality, service, and community...

Not sure if Jolly Miller Gisborne has changed hands in the past 6 months or got a new chef but it has gone down hill food and staff wise. Most of the staff don't want to be there and the gentleman manager is quite abrupt. We have been going there once a week for a while now and the standard of food has definitely gone down hill to the point the last few times we couldn't eat all our meals as they were over cooked or not what we ordered, example of a couple of thoose meals : I ordered soft poached eggs on toast got rock hard eggs asked for new ones and got the same back. Another person at our table ordered a ham, cheese and avo toasted sandwich they got 2 peices of toast a slice of ham, slice of cheese and half an avo on a plate all seperate .... who doesn't know how to make a toasted sandwich 🤷‍♀️ we asked them if they could toast it all together and they said no !!! we only went back to give them a go to redeem themselves but unfortunately we won't...

Came today for lunch three friends for lunch arrived at 12 ordered pretty much straight away one lad ordered banana bread and a hot chocolate banana bread come pretty quickly no drink come out next person order a breakfast thing eggs and toast and a salted mint drink these two come out together about 20 minutes later other lady ordered a corn fritters meat 15 minutes later that come out I my self ordered a thing zucchini fritters y friends had finished the meals and I went and asked whee mine was and the hot chocolate for my friend was rudely told the kitchen was busy and it would be out soon half an hour later still no meal and no drink yes it finally come after another complaint and for some reason three hot chocolates come out I am sorry I used to work for the jolly miller years ago this is not good enough as a group of locals we will not be returning also I am type 1 diabetic so waiting this long for a meal can become...