Subway — Restaurant in Gold Coast City

As someone who works in hospo, the kids working this specific store need their heads pulled in by management. Customer service was absolutely disgusting, two girls and a boy working - all poorly kept. Hand hygiene and food safety was very bad. Girls were touching hair with gloves without changing them, then touching salads and meats. They were yelling from across the bench to each other about completely work inappropriate topics while serving us and then later eating chips in front of other customers. They were complaining about working in earshot. They were nice girls but management needs to seriously correct this behaviour as the place seems very unprofessional, poorly run and quite ratchet to put it simply. Not sure if this behaviour is understood as acceptable but as 3 girls who work in hospitality this...

I don’t know why I kept going back but this will be the last time. Worst Subway experience I’ve ever had – hands down. I waited 23 minutes in the drive-through, only for the staff to get the orders completely mixed up. When my partner finally got their attention, the girl still didn’t even know which order was ours. I ordered a chicken teriyaki (not toasted – the chicken is supposed to be heated, as it always has been for years), and what I got was stone cold chicken with barely any lettuce. The sandwich was basically empty – this always happens at this store, every single time I’ve given it another chance. The service is terrible, the food is worse, and it’s just not worth the time or money. Go literally anywhere else – you’ll save yourself the frustration and...

I came in yesterday to grab a sub and i just have to say Lacey did an amazing job making my sub, especially with everything going on around her. A young blonde boy who also worked there threw a sub at the counter and then walked out with a man who came in and treated Lacey really poorly. Despite all that chaos, Lacey kept her cool and provided great customer service. You could tell she was getting stressed, but she still made a fantastic sub that tasted great. I asked her name and reassured her everything was going to be okay, she was very polite and honestly looked like she was about to burst into tears. Her ability to handle a tough situation while delivering quality service is really impressive. She definitely deserves some recognition for...