The Cambus Wallace — Restaurant in Gold Coast City

My patience for poor hospitality service is limited, and unfortunately, my experience here did not meet expectations. Upon sitting down (with only one other couple in the bar), it took 5–10 minutes to be greeted with a menu. After receiving it, we waited another 10 minutes without any follow-up service and ultimately decided to leave.

I understand this may be an “order at the counter” venue, but with only four patrons and two staff members visibly available, it felt like table service could have been offered. As a customer, it was frustrating to feel ignored while the staff focused on other tasks, such as drying glassware.

I find it extremely off-putting when venues make customers ‘order at the bar,’ especially in a space that’s nearly empty. It comes across as lazy and dismissive of guests, and in this case, it made the experience frustrating enough...

A relaxing and dimly lit atmosphere serving food as well as drinks. Would be nice with more normal opposed to bar seating as isn't preferable to eat on the high bar tables. Not a fancy vibe but food is fine for a bar. More plant based options would be good especially with the Mains as the eggplant parmiagana didn't look or sound too appealing 😅 the cauliflower was delicious though with the hummus. My partner didn't enjoy his ribs saying it lacked flavour and sauce.

My favourite part about this place was the freshly pressed apple juice. This is the one special thing that I would come back for! Refreshing and delicious. I have never had a fresh apple juice with vodka before and it was very enjoyable....

I have come here before and it is often great. However, tonight I had walked in with a couple of family and as we walked in were told to walk all the way back to the front to scan check in (a standard covid procedure) that we had missed walking in initially. I do not mind that we were told to walk back and do the scan, I do mind how we were told though, it was a bit rude and condescending in our opinion. This was coming from a waiter with a beard and man bun. I can understand it is a bit tight in there and quite dark but I think to avoid this problem in the future and to avoid frustrating everyone involved, I believe there should be staff up front to direct customers for better signage and feel...