Hungry Jack's Burgers Mango Hill — Restaurant in Greater Brisbane

This morning, I ordered the Egg Benny combo through the drive-through at Hungry Jack’s Mango Hill. I usually don’t use drive-throughs, but I was in a rush and expected a quick, complete breakfast.

After driving off and starting my meal, I noticed something was off—the burger didn’t have any egg. I was frustrated, but I turned around and went back to get it fixed. I tried speaking to someone at the order speaker, but they left me waiting with no reply. I then drove up to the window, where a young staff member politely offered to replace the meal. I handed back the bag with half the burger and half a hash brown.

A few minutes later, I received a new meal. I appreciated the fast replacement—until I checked the bag again and saw the hash brown was missing. At this point, I was genuinely upset. I knocked on the window to speak to someone again.

An older woman, dressed in a Harry Potter costume (I assume she was the manager), came to the window. I explained what had happened, but instead of acknowledging the issue, she told me they had checked the video footage and insisted there was an egg in the original burger—implying I was lying. Then, when I asked for the missing hash brown, she questioned whether I was seriously asking for “half a hash brown” I had already eaten.

I’ll admit I raised my voice—I was frustrated and felt completely dismissed. I don’t usually react that way, and I know it wasn’t ideal, but I just wanted the breakfast I had paid for and to be treated respectfully.

Mistakes happen—I understand that. But what should have been a quick fix turned into a stressful and uncomfortable experience. I hope this feedback is taken seriously and that staff at this store are reminded how important it is to listen to customers and show...

They never get it right! Always forget the sauce! Will be sent round to the front to wait in waiting bay for ages when there are no cars behind you! Keep me at the window, easier and faster for staff rather than running food. Considering my 15 min wait this afternoon I expected my order to be correct and hot. After reminding them at the window about my sauce prior to being sent round the front I was still missing sauce, had cold chips, cold nuggets, ok burger and no toys! Plenty of time to inform me that no kids toys available as they had run out. (Mind you this is the same place that charges you $3 extra for a toy if you don't buy a kids meal!) Try telling devastated 4 year olds there special treat doesn't have a toy after the entire car ride home your getting them excited about what it could be, after they chose a kids meal over popcorn chicken pruely for the toy. I don't think I have ever received a correct meal from this Hungry Jacks Branch.

Edit: 22/7/24 yet again! My order is WRONG! How hard can it be to get an order complete whilst sending me to the waiting bay! Missing burger tonight after I've been travelling for over 8 hours. Only way to get my missing burger is to drive back to store, only way to get refund is to drive back to the store. That's the last thing I want to do, bundle up my twins, when it's already past bedtime just...

Incident happened on 2/6/25@ 1233pm - Employee Welfare and Customer Experience Concern: I'm writing to express a serious concern regarding an interaction I had with an employee today, and to highlight the importance of employee well-being in ensuring positive customer experiences. Today, while attempting to order a meal and inquire about wait time, I was met with an unsettling display of frustration from the employee serving me. She had a visible black eye, and her demeanor suggested she was taking out personal frustrations on me. While I can only speculate about the cause of her injury, which could range from domestic violence to other issues, the interaction was deeply uncomfortable and unprofessional. This incident has left me concerned about the employee's mental and physical state, and how such distress might be impacting her ability to perform her duties and interact appropriately with customers. I believe it's crucial for employers to look out for their employees, and this situation suggests a need for further investigation into her well-being and suitability for customer-facing roles. I hope you will take this feedback seriously and consider what support or intervention might be necessary to ensure the welfare of your employees and maintain a professional and safe environment for...