Zambrero Innaloo — Restaurant in Innaloo

I’m a regular customer at Zambrero Innaloo — I visit every second Wednesday during my work break for my usual burrito. I’ve always loved your burritos, but lately, I’ve been quite disappointed with the consistency and service.

Over the past few months, I’ve noticed a big difference in the portion sizes of my burritos. Despite ordering the same regular burrito each time (and paying $14), the amount of filling has varied dramatically. I understand new staff are being trained, but many seem extremely stingy with the ingredients — especially the rice and protein. I don’t add lettuce to my burrito, so I expect a reasonable amount of rice or fillings to balance it out, but often I receive what feels like half a portion. Sometimes the spoonfuls are barely anything, and I feel awkward having to ask for more when I know I’m not even receiving the standard amount.

It’s reached a point where I try to wait for familiar staff because I know they prepare burritos fairly. But honestly, I shouldn’t have to do that. It’s disheartening — especially when I know I could walk to Subway and get a full footlong sandwich for the same price, and it would last me twice as long.

I’ve even tried giving feedback in person, but it doesn’t seem to be improving. A few weeks ago, there was no white rice available, so I was given black rice without much explanation — it’s becoming a bit frustrating overall. I genuinely love Zambrero and don’t want to stop coming, especially since Innaloo is the only nearby option during work hours.

Please consider reviewing staff training and portion consistency — especially for new employees. A regular burrito should always be a regular size. I’ve attached a photo of two “regular” burritos I received on different visits — you’ll notice the huge...

This review is more regarding the staffing than the food. I have eaten at this Zambrero many times and generally I would say it is very good quality. I often get it via Uber Eats, I always use priority and am only about a 3 minute drive away. I followed it's arrival it was super quick and came sealed. This time the order was delayed on the app for 30 minutes before it was delivered. This is unusual an order takes about 5 minutes from here. I asked the driver if he was delayed and he said it was the shop. When it arrived, one bowl was half empty and looked eaten. Actually like someone had spooned the food and rice out. The bowl was half the weight it should be and my daughter flat out refused to eat it as she said someone else had eaten at it. I then drove to the store to ask if they would replace it. I was told no, it was an Uber problem not theirs. I asked all the questions I needed to to know that, they were not busy, that it wasn't sitting for ages, they were the delay, that bowl was either eaten at or at best totally slapped together with no regards to proportions. All I wanted was a bowl that didn't look like someone else had eaten it, it was refused and was told that is the bowl I ordered take it or leave it or pay for another. That if I want to complain call Uber. Even if it was Uber, don't you have a responsibility to make sure your food is edible? I run a business, this was not the owner, if I was the owner and this was my staff, I would want to know which is why I am writing this review. I tried to do the right thing, I was happy if they replaced the bowl which...

My partner and I visited the Innaloo Zambrero’s today (Wednesday 21/05 at around 9:30pm).The two girls that were on shift made our experience highly unenjoyable. The entire time we were ordering they continued to smirk and giggle at each other which made it weird for us to order. At the point in which our order was in the grill heating up, the girl without the hand/arm tattoos randomly yelled loudly with the other girl as we were standing right at the counter which was super odd and made the entire shop feel uncomfortable. They proceeded to ignore us and continue to laugh and play around until we finally paid for our meal. It was a really strange experience and it made our time at the whole pretty uncomfortable. Hoping the manager/owner will check the cameras and see what I’m talking about. Food was good as usual, just very rude employees. While we were sitting down eating our food outside they continued to swear loudly, make racist remarks and complain about the work while eating nacho chips off of the line. It was the worst service I have ever experienced at a restaurant, hoping someone sees this as we were really...