Bakers Delight Beach St — Restaurant in Melbourne

Consistently terrible customer service with staff who have been there not knowing the products they sell. Today the staff member wanted to charge me $14.40 for a scone 6 pack which I can get for $13 at other bakers delight stores. Spoke to the manager Casey who took exception to me saying " she could have told me" I said I will go to another Bakers Delight and she said " we don't want you here" I asked to speak to the owners and Casey said they are my parents. From now on I will be shopping at Langwarrin Bakers Delight where staff always have a smile and treat every customer with respect. These people own the Katingal Hub store as well so both stores have lost our business. Some customer service training as they can't even hear a valid complaint...

The staff here are always friendly, but unfortunately the management have gone on a cost cutting exercise...Apple and walnut log without any Apple anyone? Or perhaps some garlic and cheese twist without any garlic or cheese....what about the worlds smallest cheesy mite scrolls.... Drive a bit further up the road to Langwarrin and you’ll find a Bakers Delight that sells the products you’re used to. Sorry Beach St, but until you lift your game...

Arrived at Beach Street Bakers Delight last night at 6.50pm. Door was locked. I got the attention of one of the staff. She indicated the store was closed. I pointed to my wrist indicating the time and she shook her head, turned and pointed to a colleague who was cleaning some equipment indicating it was her decision. Bacon and eggs without bread for toast the next morning...