Beacy Charcoal Chicken — Restaurant in Melbourne

After interrupting the staff from their phones out the back someone managed to come out and offer something I would not call customer service. I don’t know her name but she was the girl with dark hair in a platted pony tail. I think the only words she spoke were “what can I get you”. No hello, no thank you. In fact she couldn’t wait to get back out the back so she passed on to one of the other kids to finish off the order and swiftly left to return to the safety of the back of the shop where you will not find any customers! As for the chicken it was over cooked and dry. The chips were soggy. Not a great experience overall I must say. To the owners. If you are going to employ teenagers to run your business, which I think is a great thing to do, you need to employ ones with a personality and train them in customer service. You will lose customers if you don’t. You...

Mr Ed, please really, dont you think shop owners are only reflecting what wholesale increases have been applied now 4 times in last 3 months, as for sizing the down grading of chichen sizes is yet again a wholesale / supplier issue not the retailer. the whole food chain is in a dire state with costs in most case being over 13% ontop of inflation rates. If you dont understand retail dont comment on it, have you made same comments to woolworths / coles / audi over the general cost of a household shop ???, cost of gas and...

GREAT food, GREAT service, GREAT everything. I loved my experience, and the food was even better then I could imagine. I love love love the dimsims and the chicken was fresh and juicy. I will absolutely be returning soon, and I will be recommending for my fam bams next freezer surprise night. Also the seafood salad is to die for, deffo gonna get again. Again great staff, lovely manager, the girls at the front were so nice and polite, incredible experience. Thank you Beacy...