Chatime Plenty Valley — Restaurant in Melbourne

I’m extremely disappointed with this store. We arrived 15 minutes before closing time, but the girl at the counter was incredibly rude and unprofessional. She just told us the store was closed and then turned her back on us without any respect or consideration. The manager wasn’t there, which seems to be the real reason they closed early. We drove all the way here, hoping to get what we needed for the kids, only to be let down. The staff at the counter demonstrate a clear lack of proper customer service training, revealing a need for intensive development in both communication skills and professionalism. Their interactions with customers are marked by impoliteness and a lack of basic courtesy, which undermines the overall experience and reputation of the establishment. A structured, thorough training program should be implemented to address these shortcomings and foster an environment where respect and attentiveness to customers are prioritized. Without such improvement, the establishment risks losing clientele due to these avoidable...

Chatime has always been my place to go for a decent bubble tea. I have had many at different places but today i have to say that plenty valley was the WORST. I approached the staff member (with blond hair) about the issue regarding my drink that did not meet standard expectations, but Instead of being met with understanding or support, I encountered rude and dismissive behavior.

When I tried to explain the problem, I was interrupted, spoken to in a condescending manner, and even insulted by the staff member. Their tone was aggressive and lacked any sense of basic customer service. Rather than offering assistance, they seemed more focused on arguing than resolving the issue.

I expect a certain level of professionalism when addressing concerns, and this experience was both disappointing and unacceptable. It reflects poorly on the business and raises serious concerns about how customers are treated.

I hope appropriate action will be taken to ensure no other customer is...

Chatime Plenty Valley are a sponsor of Laurimar Sporting Club. They’ve been so supportive to grass roots football and the club are very lucky to have a great sponsor on board. At the start of the season, the shop provided an enormous amount of vouchers for our young Auskickers who thoroughly enjoyed their special treats from the store - many trying them for the first time. Many families have provided feedback to the auskick staff about how polite the plenty valley staff were, how helpful they are (to first time visitors!) and the quality product they received. Many of which indicated it would be a regular staple on their weekly shopping ventures. Thank you to Daniel and the team for your ongoing support to the club and auskick, and to your amazing staff who greet our members with happy faces and quality product....