David’s Master Pot 大味麻辣烫 (Glen Waverley) - Malatang, Hotpot — Restaurant in Melbourne

I've been to other David Malatangs and they were all really good.

I am brutally honest in all my reviews. So I went for the first time to this one in Glen Waverley to give it a go, having been to other David Master Pots elsewhere and also Dragon Hot Pot in Glen Waverley. So I had high expectations it would be a consistent experience. Wrong. Ordered a dry mix pot. The screen said dry mix pot, the receipt had dry mix pot. And what I got was a mild soup. I said 'I asked for dry mix pot' and was told 'This is dry mix pot'. Even though the pictures on the menu show otherwise, what the name implies and I've ordered the same base from other David Malatangs with no issues. I didn't expect them to change the thing becauses its already been cooked that way, but at least taking some responsibility or apologies would have been more appropriate.

Besides that the place has lack of seating. Which is a huge problem in a place like Glen Waverley. Like even the tissues at the seating keep on running out and I had to ask for it and go and get one from someone else seat. The soup is pretty tasteless and thats why I specifically asked for the dry mix pot... The variety of ingredients are good, but some ingredients are skimpy compared to other David Malatangs, for example the bamboo shoots are just skins of bamboo shoots instead of the whole thing at the other David's Malatangs. They always insisted in speaking Chinese by default, even though I don't speak Chinese. Seriously, this is Australia..

Bad experience. First and also the last time. Dragon Hotpot is sooo much better in Glen Waverley. Shame despite all the other glowing reviews. It's like a half baked David's Master Pot but in a...

Good food, poor checkout service!

5 ⭐️ for the food, but minus 3 for the checkout experience.

Been always a big fan of the food from this brand, however the checkout service is really disappointing this time.

We have someone came in with food allergic (mushroom and seafood), and we asked at the checkout if it is possible to cook the food separately, which is normally what we do, as certain mushroom gets stuck at the strainer from other customers. The checkout staff was extremely impatiently this time and said “Sorry we cannot do it” straight. Then I claimed we come here all the time and it was good, the staff then said “oh then let me check”. Eventually they agreed with cooking the food separately - which is the normal practice from this store🙃🙃

Then we noticed that there’s this brand anniversary event, which quoting from another staff “You can spin the spinning wheel once per table after ordering, and will get the prize accordingly.” We then got a pack of smoky pork belly voucher to be redeemed at the check out desk.

Went to the checkout desk, queued after everyone, and asked to redeem the voucher. The checkout staff grabbed the voucher, sighed and gave me a look as if I was asking for something unreasonable…. Then the staff said “by the way, you cannot claim the prize until you post a pic on the social media”. ?????EXCUSE ME???? I was never told that it is required, nor it is written on the voucher🙃🙃

Seriously I understood the store is busy, but that shouldn’t be the excuse for customers to be treated impatiently. Please consider coming in the shop if you have any food allergic.

(Ps: Pic posted is my food, and I don’t have...

If you are a fan of Malatang cuisine, you can try this restaurant, David's Master pot. There are so many choices of food.. vegetables are also complete, meatballs from fish meatballs, beef mushroom meatballs, shrimp meatballs, chicken meatballs, my recommendation is Black pepper beef, spicy beef, coriender beef. squid meatballs, if anyone likes pork, pork roll is also available, even goat roll is also available... enoki mushrooms, shitake mushrooms, brocoku, Chinese broccoli, tofu, tofu flower. our favorite choice of soup is "Signature Malatang Soup" The savory taste is really felt.. savory but not nauseating. minimum choice of topping 400 grams yes... there is also a menu outside of Malatang which is quite delicious, crispy pork belly. Please try it for soup lovers... we are satisfied, once again a matter of taste......