Donut King Cranbourne Park — Restaurant in Melbourne

I wanted a good number of frosted donuts for gifting at the daycare my daughter goes to.

Donut King at Cranbourne Park had a pack 12 with 6 frosted and 6 cinnamon donuts at $12. I was interested in frosted donuts so I asked for 18 of them and the lady serving told me it would cost me $36.

I decided to buy 18 frosted donuts without realising that I could have bought 3 boxes of 12 donuts and I would still get 18 frosted and on top of that 18 cinnamon donuts.

After paying I realised that and said to her I would have simply gotten 3 boxes of 12 donuts each at the same price, to which just casually remarked "Oh, you asked for frosted donuts only".

I walked to the parking and came back to see if she would be generous to swap 18 frosted ones with 3 boxes of 36 donuts in all and she said she wouldn't replace as donuts have been taken out and food health department can penalise her if she took them back (which was fair and I apprecaite it).

She could have told me that beforehand while I was still at the counter and could have offered whether I wanted to still swap.

I was appalled by the attitude towards customers and overall experience I had. Probably would never go...

Waited in a que for 10 minutes and when finally being served was told eftpos wasn't working and cash only! No signs to advise us of this so I had to go and get cash out and que up AGAIN! finally got served again 5 minutes later and ordered a latte and 2 cinnamon Donuts. I waited to the side and watched 2 other people get served and given their orders all the while I was still waiting. Only when I was able to get the attention of the staff member was my order finally made. As I left, 20 minutes after first arriving to order, with my medium latte it felt extremely light for a medium. I opened the lid and 3/4 was frothy milk and 1/4 coffee, seriously 20 minutes I waited and I couldn't even get a decent latte. Staff need to be trained in the difference between coffee types. If your eftpos isnt working then a sign needs to go up letting...

Always something wrong here such a negative experience! The staff have no idea what’s going on apart from the young man, the owners need to step up at this cafe it’s an absolute joke and run very poorly. I suggest keeping the young guy on and getting rid of all your other staff who sit on there phone or eat donuts when there is a queue of people waiting to order. They seem u derstaffed and unprofessional and I actually feel sorry for the young lad having to apologise to everyone for his staffs actions. The owners need to learn business skills and management!!! And yes I am still a returning customer despite all this cause they have good coffee and delicious hot donuts. From a successful business owner of 20 years...