Dumpling Empire — Restaurant in Melbourne

When we walked in and said to the waitress that we were looking for seating for six people, the waitress answered No directly, and I don't quite understand why she would respond so directly, which is a particularly disrespectful act. If her English skills are not up to the point of understanding my question, please ask her to seriously practice and improve her English, but if she can't even understand and answer the question I asked accurately, I hope the owner should consider whether she is up to the job.

In addition , the resource management skills of this attendant are a concern. A total of six of us waited in the cold for nearly fifteen minutes, but there was actually room for all of us inside the store, and we just needed to put together adjacent tables so we could get our seats quickly. Apparently, the waitress didn't notice that this was a good way to end things, and she acted indifferent until we relented and spoke up about the option.

Also, I encountered an irresponsible charging procedure by the employee at the cashier. She incorrectly charged my credit card, which only had the MasterCard logo on it, at the CUP card fee rate. When I pointed out the problem, she justified it by saying that because my card issuer was from a Chinese bank, it had to be charged at the UnionPay rate, but it was not. After I repeatedly negotiated with her, she finally realized that it was a mistake, but in the middle of the negotiation, the attitude of the cashier made me particularly uncomfortable, a feeling of condescension, I believe if you were me at the time when I encountered this situation again will also feel extremely uncomfortable!

Overall, I visited this restaurant two years ago and the quality of service is particularly poor compared to what it was before, and I'm sure there are many other Chinese restaurants with better service and better food for the same money. If you want to experience my bad feeling you can try it, otherwise please don't spend your money...

I am very disappointed with the serving of Schezwan Chicken. There were 5 more pieces than what is shown in the picture, but same size. More chilli and pepper than chicken(which was already with bones in them). As you can see the container is still practically full of chilli and pepper even after I took out the chicken and 5 pieces which were already eaten. I ordered through Uber and obviously paid premium price of $23 for this dish. Not ordering from here again.

Thank you for contacting me to sort this out. I am sorry I gave you this low a review, but I was very upset for the price I paid and not having enough even for 2 people. I ordered on Sunday the 13th and ordered the traditional Mapo Tofu with it. The tofu was fine, I am not sure what happened with the chicken. Maybe it was a mistake. I am happy to send you the picture of the Uber receipt. I don’t want your money back, but will accept a voucher for the chicken and I will give the food another go. I am glad we can sort this out. Feel free to let me know what time to call you and I will do it by after 5pm. I will change my review because it seems this was an honest mistake on your phone end and I don’t want to leave a bad review during the already struggling period for a lot of businesses. Thank you...

We've gone here a handful of times before. And usually are quite pleased with the tasty food and larger portions. We went on Sat night 10th I'd March quite late. Just before 9pm. And ordered about 8 dishes and wine incuding dumplings sizzling beef, veggie noodles , fried rice , tofu and Chinese brocholli.

As usual our food came out quickly , fresh and were tasty and large portions. However just around 9.35 pm to 9.40pm they begun cleaning the entire restaurant. And we ain't talking a light clean or wiping down tables.... We mean loud vacuuming washing wiping and spraying all tables , emptying bins etc My mum was shocked and disappointed and couldn't enjoy dinner. We couldn't leave as we had guests . My mum let them know when we left the restaurant to one of the female staff that we were disappointed that they begun cleaning whole we were still eating/ before the place closed , the sign states that it closes at 10. If you are going to be so rude to your customers and clean infront of them - by the way they were spraying cleaning products around us while eating which is a health and safety issue. Then close up or don't accept customers !!! We were appalled and won't be...