EAT CANNOLI — Restaurant in Melbourne

I don’t think I can put into words just how much I love Eat Cannoli. Since I came my first time, I’m here 1-3 times a week. AND there are vego and vegan options!! For starters the panino are so crisp and light inside (rare for GF bread), the optional fillings each have such attention to detail. My favourite is the Cotoletta and the crisp of the chicken and the way the sauerkraut and aioli cream up together in the toasted panino is just heavenly. The fritoli are crisp and soft and airy and the sugar is that sweet, perfect half caramelisation from the heat when they’re freshly cooked (just like nonna’s). Don’t even start me on the cannoli. I hated them as a kid - even when nonna made them, and now I simply cannot get enough. The crème brûlée ends of the vanilla cannoli? Genius and such a great attention to detail! Even the creamy centred roast vegetable brioche is such a rich treat. The coffee is amazing, a soy flat white always velvety and iced coffee strong but refreshing. Counting my lucky stars that whenever I need a good meal that reminds me of my heritage but also the creativity of Melbourne cafes - I’ve got them here. Thanks to all the lovely team - for great service, personal and friendly service but for also and bringing good Italian celiac comfort food to Melbourne. I’m simply obsessed and I can taste and see your passion...

I greeted staff pleasantly and was greeted back the same. Always nice has been my experience with staff, that's no issue. I asked for a small latte with two sugars and emphasized well stirred as in past experience it's been at the bottom. Once again, they delivered in that one. I asked for a fritoli and they said yep, is that all. And I said no, if you wouldn't mind walking me through the canoli's that you have which they did and I decided on two. They said it cam to $13, again no problem. I waited outside, not very long, and they delivered my coffee and a bag with what I assumed was everything along with a thank you and a smile and I hopped in my truck and drove off. Down the road I realise there's no fritoli. And that in itself is no big deal. People make mistakes and sometimes don't understand or hear correctly. The issue came when I called the number left on Google and there was no reply. I left a message to say what had happened and again no reply. I'm not after the staff being reprimanded or chastised, just acknowledgement that there was a mistake made and to mention it and have it raised with staff so that there's ongoing continuous improvement with customer service.

But clearly the owner would rather not acknowledge it and sweep it under the carpet. Disappointing to...

This rating is purely based on the cannolis which were extremely underwhelming.

After driving by many times, finally decided to go in and give the cannolis a go.

Much to my disappoint these cannolis did not deliver even in the slightest.. shells were overly hard which made it difficult to bite into and the flavouring or lack thereof in everything but the vanilla ones which tasted like nothing but egg.

In conclusion there is stark contrast between the pricing of the cannolis which is on the higher end and the quality of the cannolis which is on the lower end.

Update: Response to owner - Fresh filled handmade cannolis are definitely my vibe, it’s just unfortunate that you’re not able to produce anything of good quality / taste to merit a return to this shop. I wish you well on your journey to producing a ‘good cannoli’.

2nd Update: Response to sarcastic owners - I think you should focus your concern on the cannolis because like I detailed in my review and from the other reviews you have they aren’t doing ‘fine’ unfortunately which is why you received the review in the first place but it’s ok you can keep trying to deflect from the fact that your cannolis are actually garbage as opposed to doing something to...