Fairy Bird — Restaurant in Melbourne

We have previously had great service from Fairy Bird, but unfortunately tonight was not a good experience. Our food was half an hour late being delivered. I phoned to enquire as to its location and was told it was "on its way". I live in Nepean Highway in Bonbeach, which is about a 2 minute drive from Fairy Bird. After another 10 minutes, I phoned again to enquire about the delivery. I was told it was still "on its way". I asked to cancel, as the food would be lukewarm by the time it arrived. I was passed on to another staff member who refused to let me cancel as it was "on its way". We were refused a refund, and the lady was incredibly rude to us.

The food finally arrived and it was cold and soggy. The delivery driver told us we were his fourth delivery in that run - he had also delivered further away than Bonbeach on that same run, which means the food sat in the back of his car for an extended period.

We were not happy and decided to eat elsewhere tonight, so we have thrown away nearly $80 worth of food. Think twice before ordering...

Have ordered from here in the past and had no issues, however tonight the delivery driver decided to give our food to some random who was out the front of our house. When I called to query the delivery, the lady on the phone told me that yes she had delivered the food, she remembered she gave it to a man who walked 10 metres down the street. I know their website say "Contactless Delivery" but this is just ridiculous. She then told me she will cook the food again and deliver in 30 minutes. When I asked for the order to be cancelled and to get a refund she argued that she would cook it again. We had already waited over an hour for the food so was not willing to wait any longer. Eventually she said she would contact Menulog to sort it. Needless to say we contacted Menulog direct to ensure this was dealt...

Our first experience with this place today. I just want to say: this isn’t Chinese food, this is bland “Chinese influence” Aussie food. I mean, not even the veggies are sliced the Chinese way. We Ordered fried rice which I’m pretty sure was boiled (maybe boiled and tossed in a pan with no oil for 5 seconds), and two noodle boxes drenched in liquid where both the king prawns and beef seemed boiled. Blandest food pretending to be Asian we have ever had. Please visit the city or inner suburbs every now and then, a business should keep itself informed and competitive. Pricey as well for what you offer. We will NOT repeat the experience of purchasing from FB. The only reason I didn’t give one star for this insulting appropriation of Chinese food is because at least it...