Booked a function here last weekend and basically everything that could go wrong, did go wrong. We put in a food order, were told we had too much so we reduced it, presuming portions must have been big. Ended up having a lot of people complain about a lack of food.
We were told we could play music from a phone, then found out on the night it was iPhone only. They supplied an iPad which kept cutting out and also died, they said they'd charge and bring it back out and never did.
We were supposed to have a roped off section of a public bar but the bar staff were serving the public from the roped off section the entire night. We also had to line up here to follow up on any of our concerns because our dedicated function person was also working the public bar. The room was way too hot and we had to keep asking air conditioning to be turned down. During speeches, could barely hear even with a microphone over the music coming through the doorway from the public bar.
We supplied cake which they agreed to slice and serve at 9.15. We followed up at 9.30 and it came out, unsliced and without a knife, at 10pm, after families with kids had to leave after waiting for cake after speeches.
We understand that things can go wrong so I called them to notify about these issues, which I put down to understaffing rather than any staff members fault. They offered us a voucher for dinner, which is no use because we are leaving the country but also a very insignificant compo for these failures at a nearly 5 figure function. They then said they would call head office and get back to me, which they haven't done.
Extremely disappointed with both the service on the night and the follow up. If considering a function booking here I would think again, you may see one or two of these issues most functions which is understandable but I've never had as poor an experience as this, very disappointing when it's a delayed wedding celebration/farewell party before...
Read moreI’m really not sure where to be begin regarding my experience at this venue on Saturday 2 April 2022 for a friend’s Birthday (table of approximately 12 people). I ordered a few cocktails to begin with which were nice, but quite expensive for about 4 sips (there’s not much to them). I then proceeded to order some oysters, the prawn roll and a glass of sparkling wine. The oysters came out about 15-20 minutes after the prawn roll which was annoying (as they were meant to be the appetisers). The oysters were nice but we then had to wait another 5 minutes for oyster forks and more vinaigrette, as we weren’t given enough for the amount of oysters we ordered. The prawn roll wasn’t great, and for $28 I was left gobsmacked as it tasted of nothing? I’m sure the prawns were nasty frozen ones as they certainly did not taste fresh and were tasteless - half the roll was left uneaten, such a waste! Other guests on my table ordered the Ora King Caviar and blinis ($80) and guess what arrived instead? Bellini cocktails!!! When we questioned what had happened to the caviar, we were told it was the last serve and was given to the other table by accident! Seriously, you can’t make this stuff up! I was extremely disappointed in the food quality and service, considering what we paid. I had high hopes for this venue but I will be recommending my friends and family to avoid Fargo and Co at all costs. Update 25/4/2022: don’t let the responses from management on these reviews fool you, they’re just for show. They just want to be “seen” as though they’re interested in rectifying the situation, when in fact they don’t care at all. I followed up with the manager Liam via email on 2 occasions, but nothing has happened? What’s worse than a bad experience? The manager then ignoring you! Really bad customer service, but I’m actually not...
Read moreDON’T GO HERE IF YOU ACTUALLY WANT TO HAVE A DECENT TIME! THEY WILL KICK YOU OUT FOR LAUGHING!
I'm going to share some positive notes before I smash them with the negatives. • Venue is nice • One of a few places that offer bottomless brunch. That’s all.
When I went here for a friend’s birthday, there was almost 20 of us, all paid upfront and were all enjoying ourselves. We were served the smallest “brunch” imaginable which lead to buying MORE food! Freaken scam! After 2-3 hours of sitting around and enjoying ourselves we all went downstairs and outside as nowhere upstairs is for smokers. As it was windy, an empty glass fell off the table and broke, some worker came to clean it up and stayed around the table to talk and joke around with the birthday girl. This guy was saying that he finishes his shift soon and that he was going to bring a bottle of tequila out of his bag upstairs to drink with my group after he’d finished his shift. We all laughed it off and an hour later that SAME guy was trying to throw the birthday girl out for being “intoxicated” when she WASN’T AT ALL! just laughing and enjoying herself SITTING ON THE TABLE. There was no boisterous behavior, no reason to be thrown out, she literally didn’t even get out of her seat to dance, NOTHING!… not to mention this tool wanted to drink with her anyway! She was so upset so I was asking this dude how he would even define an intoxicated person, he didn’t bother to speak to us and ran off to hide. The security guard started threatening us with a fine as a result of refusing to leave which was ridiculous… it just seemed like they were trying to clear the area to make way for new unfortunate customers. ANYWAY avoid if ya can because...
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