Grill'd Burgers - Southland — Restaurant in Melbourne

Worst burgers we had at Grill'd Southland. Even Maccas can do a better job. Why charge premium when you can't cook properly? Meat patties (Beef & Wagyu) on both burgers were overcooked, dry and tough. Bacon was burnt and there were eggshell bits in the fried egg of the Mighty Melbourne burger. The Traditional bun on the burger was over toasted. The low-carb bun was dry, tough and tasted like cardboard. All the chips were extremely salty. Kitchen must be having fun shaking the salt. Customer service is probably the worst. We were shocked at what the waitress did after she delivered the wrong items to our table. We ordered the Bonfire BBQ & Mighty Melbourne burgers and the Chips Share Plate to share. Our burgers came with extra sweet potato chips on the side (which we realised later was a mistake on the kitchen's behalf). We have literally touched the chips and was about to eat them when the waitress came back to us a few minutes later and asked, "Can I have the chips back please? We made a mistake and I'd like to take them back." My friend and I were both staring at each other and then looked back at the waitress and I replied, "Just so you know, I've touched the chips and have a slight cold and if you still wanna take the chips back, by all means go for it" and she did. What happened next was even More Shocking. She took the chips back to the kitchen bench, left it there for a few minutes and then took it back out to serve it to the "correct customer". Omg... a big no-no for kitchen & food OHS - serving food that has been touched (but not eaten yet) by one customer to another customer again in an attempt to correct your own carelessness/mistake?? Did this employee not get any training? We will DEFINITELY NOT be returning to this Grill'd again. My friend was feeling a little sick as well after dinner. Kinda shows the level of hygiene Southland Grill'd has for their customer's well-being when it comes to consuming food at their...

Grilled restaurant left me utterly delighted with the delightful culinary experience it offered. Upon my visit, I decided to indulge in two burgers along with their signature chips to share plate, which comprised a tantalizing trio of zucchini chips, sweet potato chips, and classic regular chips.

The chips were an absolute revelation, each variety possessing a unique crispiness that elevated the entire platter. The zucchini chips added a refreshing twist, the sweet potato chips offered a subtle sweetness, and the classic chips were the epitome of comfort.

As for the burgers, they proved to be a true highlight. Bursting with flavor and perfectly cooked, they surpassed my expectations. The quality of ingredients was evident, and I particularly appreciated the attention given to catering to different dietary needs. As a gluten-free diner, I was thrilled to find a place that accommodated my preferences without compromising on taste.

Grilled's commitment to providing diverse and satisfying options makes it a haven for food enthusiasts of all dietary backgrounds. I left the restaurant with a contented smile and a longing to return soon. If you seek a restaurant that excels in taste, variety, and inclusivity, Grilled should be at the top...

As it says Please wait to be seated, no one even looked or talked to me and my partner after waiting for around 5 mins so we just walked in and chose a table. Then tried to use the Table order system but it’s unavailable, they have bad reception so I tried to use their wifi but it’s locked to customers. Went to order at the counter, the server was friendly and supposedly took my order correctly but when we eventually got our food 25 minutes later, we were charged an extra chips I didn’t order, and all our food was lukewarm to cold, my partners food was so cold it was inedible, so we spoke to server to get a replacement meal but then that took another 20 minutes at pretty much the same temperature when we got it. I know they’ve been wayyyy better in the past and we were really looking forward to having a very rare meal out, but this experience was very disappointing. I also noticed that the table next to me who ordered their meals after me got their order extremely slowly, and their meals were all wrong also. Please turn on your wifi so it’s available to customers so ordering isn’t as confusing for your staff, and work on giving hot and...