Halong2 — Restaurant in Melbourne

I would give 0 star if the system allows me to do so. Very bad customer service. We felt so unwelcomed throughout the time we stayed in this restaurant. We were told by the lady boss that our table was booked by other customers at 19:00 or 19:30 however they still allocated us to this table when we walked in at 18:40. Why do you still accept customer while you have less than one hour eating time for your customer? We were not informed about this beforehand. Also if you have kids with you, do not bother to come to this place. The lady boss is very particular about kids (I noticed we are not the only ones feeling this way according to the previous google review there. ) In the middle of the dinning the boss lady came and told us to keep the kids quiet while other customers around us did not say anything. I would not recommend this place to my friends. They really need to learn what customer service is. First time and also the...

Had a terrible experience at this restaurant. The owner, a young lady, was incredibly rude and impolite. Our plates were cleared just 40 minutes into our meal, with no prior mention of a one-hour time limit. When questioned, she became impatient, asking, "What can you do about it?" Unacceptable service. Food is average.

update： Thank you for your response. We appreciate your acknowledgment. However, we expected a more sincere and understanding reply. The reply was seemed dismissive, which does not reflect well on your commitment to customer satisfaction. We hope for better communication and service...

We had a dinner with 6 x adults. The service was impeccable. The staff were so friendly and helpful. Gina served us very well. For entree we shared the spring rolls - so fresh and tasty. I had the Charsui Pork with plum sauce: it was a generous serve and absolutely delicious! My wife had the beef and brisket Pho, it was massive and one of the best Pho’s she’s had. The garlic beef signature dish was also to die for! It was a busy night with not really a spare seat available in the warm, cosy, clean and modern dining space. We will be back for more and I would highly recommend...