The Grand Hotel - Frankston — Restaurant in Melbourne

A Friday night 21st turned into a disaster by one of the security staff. Sixty plus family and friends gathered to celebrate. One over zealous security staff member took it upon himself to escalate a small situation. One young boy jumped on anothers back. One boy was physically escorted ,pushed in the chest as he walked backwards down the stairs. The whole time he has asking what he had one but the horrible security guard didnt answer. Later the same night after much upset the same guard shirt fronted a 60 year old woman who questioned his behaviour. He then pushed her in the shoulder and escalated the problem once again, such a disgraceful venue. Poor quality security. UPDATE: further information from the hotel itself : WE have stalked the Facebook Pages of the patrons attending the party.. some were known to us from our now defunct nightclub UNIQUE. Please provide proof of these allegations. Do a google search of the night club, you will find it hasnt been in operation for years... many of the patrons who attended the party had never ever been and the others were way to young to attend. Maybe get your facts straight first . Wishy washy unsubstantiated allegations leveled at a group of young people trying to enjoy an event. Better options.. Try Cheeky Squire for a great night out or The Deck on the other corner better food better crowd...

I received a sms from the Grand hotel a few weeks ago saying the Dragon link grand jackpot was over 22 thousand, then with my friends, we went to the pokies room, and a woman named Cat was serving coffee around, instead of the other customers refused to take her coffee, she didn't let me to take a coffee from her!! We have been there regular for near five years already, I know she recognized us, she just didn't want to give me the coffee. Who am I there?? A BEGGAR??!! Her excuse was I just walked in and she still serving the coffee around...so if that is the coffee policy of the Grand hotel they should give a number to the customers when they walked in and serve the coffee by their number then!? I have been there many times and have been seeing Cat the rude woman many times and she is always cold and no smile, what did I do to her?? Nothing!! Maybe the only explanation she is doing this because I am an Asian?? I don't need you to like me, just do your job as a well trained staff, and, Cat,I don't like you neither! You get paid by the Grand hotel and just do your job normally, don't bring your own sh*t to the hotel and serve it to the customers who you judged by their looks or their race!! We can't be bother go back there anymore if she is...

My cousin got married and decided to have his wedding venue at the grand. It was a rainy day and we were soaked and came through with the signs from the wedding. Drenched and really looking forward to warming up with the family here at the reception, we came in the entrance to be stopped at the door, and asked for ID. I showed my NZ drivers licence to then be told they don’t accept it and will only take our passport which is over a hour away where we were staying. By this point we got the manager involved who we thought would help but instead gave no comfort at all and told us all where to go. I found the two security guards and manager quite racist and rude. I eventually took the signs up before the bride and groom came through although they were telling me not to go up the stairs and to my dismay, there were children and teenagers already up there! And to think they were holding us down the bottom until we had valid ID. They also stopped the bridesmaid and the bride. Do not recommend for weddings. The highlight was the bar...