Henry & Co — Restaurant in Melbourne

Rude. Defensive. For a cafe at a children's hospital, it's ironic they serve old food. The chicken was dry to the point where you can see the edge of it dark and hard. The avocado has browned and spotted - the staff explained its been in the fridge. Which, I understand but once it gets THAT dark, it should just be thrown out 🤦🏻‍♀️. I should have taken the photo before returning it. Thankfully, they replaced it, but not without their defensiveness. I was eating with my family - husband, baby and 3y.o toddler. Toddlers are MESSY. Surely, a cafe at a CHILDREN'S hospital should understand that? Why am I reprimanded for not cleaning up yet? I am still in the middle of eating. I can clean up towards AFTER I am done eating. Or was he expecting me to clean WHILE I eat. Was there a need for his sarcasm when he pointed to the bin and said "the bin is there"? Although I usually clean up after myself, isn't it their job to clean up and wipe down the tables? This is the first time I've had someone working at a cafe tell me to clean up the table after myself.

*none of the food has prices on them either, so you'll end up...

Monash Hospital Henry and Co 2/10/2024 Hospitality without hospitable staff and welcoming greeting says a lot about the gentleman behind the counter and the women placing chairs on the floor this morning at precisely 5.50am. After hard long night at ER, came here looking for Coffee and Brekky, just asked if they’re open as they have no door, barrier but open space. The guy unhappily says, “ we open at 6” the woman placing chair tells me, “can you go over there?” Pointing away from her, like telling me yo go away from the premises but I wasn’t in anyone’s way coz nobody was there! Then proceeds to ignore me and yaps with the guy happily like I was inconvenience. Gentlemen could’ve greeted me, say something like “sorry we open at 6 if you can please wait 10 more minutes?” Women with chair could learn how not to be rude. So, told myself, I can take my business elsewhere and walked away. You’ve lost your first customer due to poor customer service skills let alone your coffee or food. What a shame, you’re located in hospital where people come in desperate needs. It’s not a Holiday Inn 🏨, be kind please. Not...

I am sharing my experience happend at Dandenong hospital . I ordered one cappuccino with half sugar. The lady who did coffee told cappuccino two sugars I thought its for me and took it (mistake happens as I am human) . I touched it so I thought I will take it is did that ok I ordered with half sugar but will take it as touched it. then the lady who who made coffee made face and shook her head and said and it’s like yelled at me ( it’s with two sugar)as if the end of the world. I did mistake but no need to be so rude and grumpy . If she doesn’t want to work many people are looking for work she can quit the job . Can’t understand why treat customers so badly for one...