Homm Dessert Melbourne Central — Restaurant in Melbourne

I visited Homm for the first time to celebrate my birthday at the beginning of the month. My sister and I found the dessert delicious and wanted to share the experience with our parents whom we visited with on Sunday, or at least attempted to.

Let me start by saying my parents are both disabled. My mum uses a motorised wheelchair, and my dad a walker. Coming into the city is no easy feat, but it was a special occassion.

When we arrived, I was pleasantly surprised to see it pretty quiet, which in my mind made me think we would be fine getting a table.

I asked for a table for four people, with a wheelchair and a walker. I asked if we could sit inside. The service staff looked around at the tables (there was no double tables, only singles) and apologised, he said they could not put two tables together as we would be required to purchase a minimum of three desserts, and suggested we sit outside. It honestly felt more as though we were being told we couldn't, rather than giving us the option with the stipulation.

Firstly, anyone who has been will know how generous the dessert sizes are, the idea is generally that they are more of sharing desserts.

I explained that it is too cold outside for my parents. The server suggested we sit around a single table which had one side against a wall (this would only be suitable for three people). Four people would generally struggle, yet alone four with one of the party a wheelchair user.

We left and after making our way back towards Melbourne Central, we walked past the outside seating. The server was in the area and suggested once more that we could sit outside where it would be allowed to put two tables together. We politely refused to sit outside, I explained one more that my parents will find it too cold, at which point he highlighted that they have a heater on the ceiling. He mentioned once more about the 3 desserts requirement, whilst stating that it is what his manager said. I politely refused and we walked away.

Firstly, there were plenty of available seats and tables. Why were we treated like that? It is experiences like this that make disabled people feel so mistreated and isolated.

There was already a party of four inside who had two tables put together. So what made us unable to do the same?

I honestly don't know how many desserts we would have purchased, but I expect it would have been at least two to share. So being required to purchase 3 desserts between the 4 of us doesn't make sense, if we consider the fact that two of us could sit at one table and two of us at another table we would technically be allowed to purchased one dessert at each table. So why could we not do so whilst having two tables together?

I was really disappointed that my parents had to experience that, especially for my mum's birthday...

Disappointed by Terrible Customer Service – Ruined the Experience

We visited Homm Dessert at Melbourne Central with high expectations, but unfortunately, the customer service was a huge letdown. We stood in line for 15 minutes, and when it was finally our turn, the server named Fiat asked if we needed seating. We mentioned we were a group of four, and he offered us either a table for two inside or a large table outside—despite the weather being a freezing 10 degrees.

We politely declined, pointing out that a group of four with kids was just about to leave from two joined tables. Fiat agreed and asked us to wait another 10 minutes. We waited patiently, expecting to be seated as discussed. But to our shock, he then separated the two tables the previous group had used and told us we could only have one table for two—unless we ordered three desserts, contradicting their own stated policy of one dessert per table.

We had already planned to order two desserts, but this sudden, arbitrary rule made no sense. When we questioned it, it led to an unnecessary argument. Eventually, we were grudgingly given two tables, but by then the whole experience was soured.

The saying “common sense is not so common” fits this place perfectly. The desserts might be good, but the service—especially from staff like Fiat—was frustrating, unreasonable, and frankly, poorly thought out. Not...

I'll like to make a complaint, we tried to come on Sunday with our disabled parents and was told we cannot put 2 tables together unless we buy 3 or more desserts. Or we can sit outside around 1 table, first of all why would 2 disabled people 1 of which is in a wheelchair want to sit outside in the cold. It is ludicrous that not only are you not disabled friendly but do not even try and make disabled people's experience the same as your normal bodied customers. You made us feel so unwelcome by not even trying to help when the cafe was pretty much empty, your idea was for 4 people to squeeze around 1 square table which would not fit a wheelchair someone with a mobility walker and 2 carers. Instead told us to put 2 tables together we would be required to buy three desserts which is ludicrous as your desserts are huge and are normally sharers. We were going to buy two between the four of us, and if we were sitting at two separate tables we would have bought one between two anyway. So how does your alternatum of a minimum of free desserts even work out. This is disability discrimination as you did not even try and assist us apart from telling us to sit outside. I expect a response from you regarding this matter Thank...