Hungry Jack's Burgers Cranbourne North — Restaurant in Melbourne

Literally the worst customer service ever experienced. Half our order was missing. Wasted over 20 mins. Assistant manager Jobin has a massive chip on his shoulder. All three of us checked the screen and made sure the order was 100 % correct. He made us wait twenty minutes to recook the burger with the correct add ons. Then came out and said it was correct and the reason it was taking so long because he was recooking chicken tenders that had nothing wrong with them (he just wanted to fix the problem so he could say we were wrong the order was right). When half the items were missing. He would not give us the onion rings that were missing unless we paid extra. So much for customer service. Would not give us the onion rings despite the inconvenience. No sense of customer service and the only side actually provided was his arrogance. He was so rude and when we became upset he had the gall to tell me not to talk to him that way or he wouldn’t serve us and we could drive back around a third time to get our money back. Honestly chose better people to be assistant mangers because this guy shouldn’t be serving or managing anything but his attitude. Will definitely be taking our business to Red rooster. Food and service out ranks this place. And this is not the first time they have gotten it wrong. It’s wrong over 90% of time and that’s being generous. My parents are the sweetest people and said they have never experienced anything like this guy and they have vowed never to go to hungry jacks Cranbourne again. Don’t blame them one bit. Love my dad though he tried to correct him about how he had addressed me before I became upset but no surprise he was completely dismissed. Do yourself a favour and get rid of this guy. Because he isn’t doing you any favours even if his willing to take extra shifts and lie to get ahead. And after all of this please tell me if the burgers we received look acceptable to you.

This review was updated from 1 start to 3 stars because Lucas the manager was kind enough to address my complaint and offer a full refund. His professionalism and understanding was appreciated. 5 stars for Lucas and minus 2 for the...

Quite easily the worst fast food restaurant in the Melbourne area.

As a night shift worker, I finish in the early hours of the morning and sometimes the night takes a toll and I decide to grab some breakfast on the way home.

Far too often, this restaurant is unable to provide food. I suggest this is because it is mismanaged and has lazy, incompetent staff.

I have come through at 6am and been told "I'm sorry, we do not have any hash browns"... Just this morning at 06:20am, I was told "hi, we do not have any breakfast available for atleast 30 minutes"...

Knowing that the breakfast menu started well before I got there, I asked, "what time does your breakfast menu start?"

The server on the speaker avoided answering my question and said, "we only have coffee available"... I asked again, "what time does the breakfast menu start?", her reply was "I'm sorry, we only have coffee available".

This restaurant is pathetic and the franchise principle needs to seriously think about restaffing it with employees that actually want to work, rather than employees that want the quiet shift so that they can forget about working or starting up any of the cooking equipment.

I know I have only brought up 2 events in this review, but trust me... There are MANY more instances like today. I just never bothered to make mention of them until...

With being a fast food "restaurant" I usually don't have high expectations but this place lowered them even more. I ordered the 'Tendercrisp Avocado BLT Wrap' at around 11:40pm to 12:10am, the restaurant was not busy, no one in front of me and only 1 car behind myself. I made my order picked up my food and when I arrived home I opened the unusually small wrap. Once I peeled back the wrapper the wrap itself burst open and I had a "lovely" (not really) visual of the contents. There was a brown blob of "avocado" right in the middle, a few strands of lettuce, a few tiny pieces of tomato and what looked like a chicken patty that had been physically ripped in half and tossed in. The worst part was the flavorless mush that filled my mouth once I took a bite. The WHOLE wrap was awful and looked absolutely nothing like the image as advertised, they didn't even try. I also order FRESH chips with extra salt, how did I receive my chips? Cold & stale... they at least remembered to salt them. Not very happy at all, this is not the first time that I've experienced such laziness at this specific Hungry Jacks restaurant. I will definitely not be coming back here, an absolute...