Hungry Jack's Burgers Roxburgh Park — Restaurant in Melbourne

god... where do i begin? i'm not even a picky person who walks into places just to complain and leave bad reviews. i've worked in fast food myself, i know what it's like... but this place is a total nightmare.

first of all, the amount of times i have received cold and rock hard burgers is revolting.

i was given a whopper, which was cold and hard from being so old, of course i went back to the counter to ask for a new burger.

the manager on shift (i assume she was a manager, as she was wearing different uniform and no cap), proceeded to put her hands all over my burger to test if it's old or not, and said she could "chuck it in the microwave" for me, and it would be fine. seriously? you've put your nasty hands all over my food, just give me a new burger. it doesn't come out of your paycheck.

not only is the food terrible, but the way the poor staff are treated is upsetting. the management team is horrendous, and the owners are even worse. the stinginess of the owners is appalling. having two workers at front counter, and two to three in the kitchen to take care of delivery, drive thru, and dining is ridiculous and no way to run a restaurant. and its obviously just so that the owners can keep a good amount of money in their pockets. i mean come on, it's not like the place is empty. YOU NEED MORE WORKERS ON SHIFT IF YOUR RESTAURANT IS SO CROWDED!!! the staff constantly lose control, and become overwhelmed everytime i'm there.

but i'll never blame the workers, i...

I would like to bring to your attention some concerns regarding the staff at this establishment. It is disheartening to observe their laziness and arrogance, particularly the manager's attitude towards the delivery guys. They consistently make them wait for an excessive amount of time, often ranging from 30 to 40 minutes. As a result, it is the customers who ultimately suffer from this lack of efficiency.

Furthermore, the staff members are generally unhelpful and seem to lack the willingness to assist customers. This attitude creates a negative experience for those who visit the establishment seeking assistance or guidance. It is disappointing to witness such a lack of customer service.

On a positive note, it is worth mentioning that the coffee served at this establishment is of good quality. However, it is disheartening that the overall experience is marred by the aforementioned issues. I hope that these concerns can be addressed and improvements can be made to ensure a more pleasant experience for...

staff treat you like you are nothing but a inconvenience, somebody needs to teach them basic business practices such as replying your welcome after you comment thank you, how hard can it be, wake up management, I for one will not be going back, if nothing else can't your staff communicate with your customers, and who would have guessed their ice cream machine was not working again on 4/12/17, surprise, surprise finally after shrugging it off and ignoring there arrogance for many, many years I've now decided i will leave my hard earned with the competition because at least their staff are trained to say thanks after you complete a purchase, I just don't understand how a business can piss it's customers off out of a tiny bit of courtesy for your custom.I don't blame the very young staff, they should be taught from the outset how to interact with the customer. More often than not the burgers are cold and one can tell they have been sitting around too long to be...