Roxburgh Park Hotel — Restaurant in Melbourne

Bear with me, this is a long story to explain what went wrong and why I am still giving 4 stars. Tonight I invited 15 members of my family to my son's 11th birthday at Roxburgh Park Hotel for dinner.

I have an Entertainment Membership so of course I'm going to get one child free as a single mum with 2 kids when ever the option arises. That's why I pay membership???

Well. I could tell the child serving me was voucher shaming but what ever, she'll understand when she has kids I guess... but it got worse.

Two weeks ago I lost the love of my life so getting it together, dressing my kids and myself up and going out in public for the first time was very difficult. But I already feel incredibly guilty my grief has cost my son his birthday party and school holidays where we didnt leave the house. We had a great night in June for my daughters birthday so it was worth the 1 hour trip when my son chose go back.

Back to check out with my sister and her family ahead of me and my Mum and brother and his family behind me.. I told the girl I have a voucher, I dont know how it works but it's one free and I am 1 adult and 2 children. She told me it was $75 and surprised I asked if that was with one free ..she said yes so I just paid it as she clearly had no patience (or manners). When I got to the table my sister said it cost her 88 for 2 adults and one child no voucher. So clearly a mistake was made. I went back I said to the girl there has been a misunderstanding. She was visibly annoyed. I told her I wasn't angry it's just there had been a mistake that needed ammending. She sighed heavily at me and stamped her foot. I was so shocked! I said ," are you for real right now? why are you being rude?" She started to yell at me and told me I had said 3 children and one adult... being a mum of two I've never mistaken how many kids I have but it was all my fault. She sighed again very obviously and basically told me I screwed up but she'd pay for it and threw the money at me. I asked her name she basically said it was none of my business. ??!! REally now? of course it was on the receipt.

I don't know if I'd be so upset under normal circumstances but I retuned to my families table shaking and in tears. I have never in my life experienced such hostile behaviour. I have two jobs. One is serving hamburgers and know very well how rude customers can be and how upsetting it is so am concious not to be that person. The other is with children where I am spat at kicked and punched every day. Never have I responded to anything like this.

I was ready to leave but asked to speak to the supervisor. The girl who hot him had witnessed what happened and sympathised. She was lovely as was everyone else. The supervisor was great and though i was very worked up kept calm. Defended his staff as he should but accepted something had gone wrong and looked after me. 5 stars to him. But my night was ruined and I could barely eat anything at all let alone pay attention or hold a conversation, I didn't get any photos as I should have because I could not think clearly and the night was over. I just had to try not to cry. I understand things happens...maybe Emily lost the love of her life too and took it out on me, but acted like a spoil brat the entire time we were there. You would expect a momentary lash out to result in an apology once settled. I wasn't able to go to the bar to order a drink. Others in our party overheard her complaining about me. There is no circumstance that it's OK to behave that way.

I'm giving 4 stars because it was one person while every single other person there gave exceptional and kind service Update- the following day at work I was told a friend had trouble with the...

If I could give it less than one star I would! The service is disgusting and so is the food! They say they have “two sittings” however they book the first session and then let everyone keep staying instead of clearing the tables for the second session, which we were told was at 8pm. It got to 9pm and then they said we only had until closing which was 9:45pm and still had to pay they full amount as the first session and no extra hot food would be provided it was going to be “what was left”!

Staff were so incredibly rude it was absolutely disgusting! Not only to me but to several other families that had been waiting an hour when we were always being told things like “it would be 10 more minutes, that’s the buffet would be extended and the food would be made fresh” which were all lies just to keep us hanging around for the extra money! We used to love this place, even went there one year for Christmas! It has gone downhill massively!

That night was going to determine if it would be our last night there as when we when the time before the food was awful but we just thought maybe it was a bad night. However after this experience we never went back, even though we are members and were offered free meals for next time after we spoke with the lovely manager Michael after we made a complaint that night.

The only asset at your establishment is your manager Michael! He was amazing and friendly not like the other staff and was happy to have a chat about the issues we had that night! He is your asset... you need to hire more people like him and less like your other staff! We ended up going to burgies on Sydney rd and it was fantastic! Total opposite from what we had experienced moments before!

Don’t go there! Especially for the late session. They will tell you on the phone one thing but then say you were lying and that you were placed on a waiting list! There were 10 families waiting we were all told the same thing on the phone Ie; that we were booked in for the second session, but constantly lied to when we turned up!

Utter garbage! Utter useless! Not worth time or money! Try somewhere else! Like I said massively...

This past Christmas, I had the absolute pleasure of celebrating the holiday at Roxburgh Park Hotel, and I must say, it was an experience to remember! From the moment we arrived, the warm and festive ambiance enveloped us, setting the perfect tone for a joyful celebration.

The service was nothing short of exceptional. The staff went above and beyond to ensure every guest felt special. Their attention to detail, cheerful demeanor, and readiness to accommodate every request were truly commendable. It was clear that they were committed to making the day extraordinary for everyone.

Now, let’s talk about the buffet—what an absolute feast! Every dish was thoughtfully prepared and bursting with flavor. From classic Christmas staples to an array of international dishes, the variety was impressive. The roast turkey was perfectly seasoned, the desserts were divine (special mention to the chocolate fountain!), and even the vegetarians in our group were thrilled with the options available.

What truly stood out was the hotel’s ability to combine elegance with a warm, homely atmosphere. The festive decorations were tasteful and added a magical touch, making it a perfect setting for families and friends to come together.

And to crown it all, I was lucky enough to win their Christmas giveaway! I received an espresso coffee machine and a beautifully curated gift hamper. This thoughtful surprise added the perfect finishing touch to an already incredible experience.

If you're looking for a venue that offers impeccable service, delectable food, and an unforgettable experience, Roxburgh Park Hotel is the place to be. I’m already looking forward to my next visit! Thank you for making our Christmas...