Hungry Jack's Burgers Truganina — Restaurant in Melbourne

Do not recommend going to this HJ. | Poor service

Drive through was down so had to go in. When I arrived inside there was only one person waiting for their meal, I could see them packing delivery bags/orders. I figured going in wasn’t too bad since there wasn’t anyone else really waiting. Ordered a storm ice cream and they provided meals to two people that ordered after me (Full meals) Waited 10 minutes before mentioning anything but when I went to go say something the one lady that was waiting before me also had to make a complaint that she had been waiting for 15 minutes, He then prioritised her order. So by then I was waiting 14 minutes before he was available for me to follow up with my storm. Wanted to point out, while he was making this lady’s order, I could it was roughly packed as he was rushing due to her complaint. She grabbed the bag and left but dropped it. I felt really bad because I’m heavily pregnant and I couldn’t bend down and help her pick it up. The staff member returned and didn’t apologise. Just told her it was her fault for not carrying the bag from the bottom after she had mentioned the bag was full to the brim. (To confirm, she literally dropped it straight off the counter by grabbing it from the top to then grab it from the bottom with her other hand but the bag ripped straight away and fell to the floor before she had a chance to use her second hand) He didn’t offer another bag.. or to help her pick up the items. After this I received my biscoff storm. I had already waited more than 15 minutes I couldn’t be bothered saying anything because I could already see the service was horrible but there was no biscoff biscuit at the bottom and I paid EXTRA for caramel sauce and I barely got any. 
As I walked out focusing on the lack of sauce I realised I was handed a straw not a spoon. I can understand being under the pump and making little mistakes but there was too many service errors towards multiple customers.

After I came to post this review, I can now see how many poor reviews there are regarding service. 
Please don’t waste your time and money attending...

Never use this place if you want to use the toilet you want a coffee or you want to sit in a clean place or you want them to have what you actually want. Went here the other day with my Mum and they only reason I've given 3 star for service is because the gave me a refund on my coffee without any drama so I can acknowledge the fact they done that an it's not always the an easy process. I ordered a breakfast meal there were no hashbrowns cool as I'll just get a breakfast burger and coffee, I ordered a cappuccino usually happily have with no sugar but took one sip it was bitter and disgusting thought all good I'll add a few sugars went up asked for a few sugars opened lid it was a flatwhite at best no froth at this point I don't care whatever ya know I don't like to complain I am pretty reasonable anyway chuck two sugars in please note I don't have sugar in my cappuccinos stirred it up very well took another sip and still disgusting nah couldn't do it so I asked for a refund and they did it for me while I was there another customer wanted raspberry which is one of the options fizzy and low and behold they did not have raspberry 🤦‍♀️ the toilets available to the service station hungry jacks etc only one available round here and I am not blaming hungry jacks but just need to mention incase you are needing to go do not stop here there are paru az meaning disgusting not even being dramatic I would not use them but i can blame hungry jacks on how filthy their restaurant was and this was in the morning not long after 10am avoid like the plaque this is not the first bad experience I have had here both times were...

I order super stunner medium meal cheeseburger from drive thru with no meat and add veggie patty but i forget ask for fresh but un the window at the time of collecting the food I ask for fresh and Informed that I was ready to wait if it take time but the employee informed me that they can't make it fresh now as the order was already made and i should have inform them before at the time ordering my food that i need fresh, I told her that I forget to informed but I am informing and can I get fresh and she repeated the same then I asked for manager and Informed her the same she told me that everything is fresh then I checked in front her and found the fries and nuggets were fresh but the veggie patty were not fresh😷 i showed her same and asked for burger fresh no need to change the fries and nuggets she took the bag and change the wrap and i think she heated my burger in oven, she came back in 50 secs I asked her that is it fresh?? She said yes it is so took the bag i drive to my destination on reaching i open the burger to eat, on first bite it self i found that the burgers were not fresh🤢 i was unable to eat them so thrown...